Senior Engineer - IT Product Support

Company:Marsh

Description:

Helps to resolve issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved.

Assists in troubleshooting activities to resolve moderately complex issues reported by users, as well as troubleshoot system-triggered alerts and triage issues to the appropriate technology groups.

Supports business applications; ensures monitoring is in place, identifies and reports on service issues, and formulates proposals for problem resolutions and/or improvements.

Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).

Ensures appropriate support documentations are completed and maintained.

Coordinates resources and activities for client specific requests.

· 3+ years Level 2/Level 3 application technical support, strong analytical, troubleshooting and problem solving skills.

· Excellent interpersonal and communication skills

· Good organisational and planning skills

· Sound knowledge of superannuation administration processes

· Experience in application setup, configuration, deployment, and support.

· Very good analytical and problem-solving skills.

· Ability to work well under pressure/ with minimum supervision.

· General knowledge on networking, Windows/Unix Server/OS, Active Directory, switches/routers, firewalls and VDI

· Knowledge and experiences working in:

· Service Now, ITIL, Incident and Change Management

· Knowledge in synthetic monitoring Alertsite, Splunk, Datadog

· DNS, Firewall, SSL, redirects, and related operations

· SQL queries/scripting; Oracle, PL SQL, SQL Server, asp.net, ODBC, JDBC

· Unix applications deployments on Jboss6, Unix/Linux scripting, EAP, IIS

· Outcome driven with adherence to deadlines and legislative requirements.

· Sound understanding for Identity and access management (IAM) and user access management.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.