Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim,
Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment
Job Title: Senior IT Helpdesk Engineer
Work location: Hyderabad
Experience: 5+ Years Shift: 24/7 Shift Rational (5PM-7AM)
Responsibilities• Attend users call to provide technical support to all employees based out IN US and Canada related to IT
• Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.
• Provide daily support to users having issues with computer hardware, software, and applications
• Provide support related to network and VPN connectivity • Authenticate users and help them to unlock and rest their account and password
• Support users related to O365 issues like Outlook, Teams • Configure new printer and support users to fix the issue
• Configure Apple devices and help users to configure applications on phone
• Create ServiceNow tickets for calls received and close it with resolution • Update and close open tickets as per defined SLA
• Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business
Qualifications• Bachelor’s degree in computer science or related job experience
• 5+ years related Helpdesk support experience as L1 support in 24/7 model
• Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
• Windows 10 Installation and troubleshooting experience • O365 administration and troubleshooting experience
• Proficiency in windows and system patch/update • Experience supporting users remotely using remote admin tools
• Experience working with incident management ticketing tools • Good working knowledge on active directory for user and access management
• Should have experience handling escalation from L1 team and team management
• Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus
• Excellent communication skills (Speak/Read/Write)
• Strong troubleshooting/problem solving/Analytical skills.
• Ability to work in present solutions based on technical knowledge and past experiences.
Skills Required
- Bachelor's degree in computer science or related experience
- 5+ years helpdesk support experience in a 24/7 model
- Hands-on experience with enterprise IT setups and supporting global teams
- Datacenter/NOC experience
- Windows 10 installation and troubleshooting experience
- O365 administration and troubleshooting (Outlook, Teams)
- Proficiency with Windows system patching and updates
- Experience supporting users remotely using remote admin tools
- Experience with incident management and ticketing tools (ServiceNow)
- Working knowledge of Active Directory for user and access management
- Experience handling escalations from L1 and basic team management
- Microsoft, Cisco, or other enterprise IT certifications
- Excellent written and verbal communication skills
- Strong troubleshooting, problem solving, and analytical skills
- Ability to work 24/7 shift schedule (night shift 5PM-7AM)
What We Do
Clean Harbors is North America's leading provider of environmental and industrial services, offering hazardous and non-hazardous waste management, emergency spill response, industrial cleaning, and recycling services.
