Senior Engineer I Digital Technical Support

If you are a Senior Engineer I, Digital Technical Support professional looking for an opportunity to grow your career, this gives you the chance to directly provide sales support to the Digital Sales team in engaging with customers managed by Digital Sales Engineers for customers in the Middle East and Africa regions. In this role, you will respond to customer inquiries related to proposal generation, purchase order processing, technical questions, and other related concerns through emails or calls, ensuring accurate solutions to their applications and timely booking of customer orders.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Proactively work with customers to resolve open issues or pending clarifications.
• Assist and handle customer issues or concerns and coordinate with relevant parties for resolution.
• Review and answer technical inquiries from customers related to applications, products, and processes.
• Provide proposals for customer RFQs, including review of technical and commercial requirements, data sheets, model number validation/creation, buy-outs, pricing, lead time, sizing, and technical clarifications.
• Manage order booking, including review of technical and commercial requirements, model number validation, buy-outs, pricing, lead time, sizing, configuration, order booking, and issue resolution related to the purchase order.
• Conduct meetings to address issues, improve processes, and others.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You're a proactive self-starter with a high level of commitment to exceeding expectations. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor's degree in Instrumentation and Control, Chemical, Mechanical, Electronics and Communications, Electrical Engineering, or equivalent.
• Strong experience in generating product, service, and solution proposals to customer requests for quotation and screening of purchase orders.
• At least 5 years of relevant experience in quote generation work and order screening tasks.
• Strong knowledge of Instrumentation products across at least 2 Measurement Solutions portfolios (Measurement, Analytical, and Flow) and their services.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave. 

#LI-Hybrid

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.