Job Description:
We are Omnissa!
The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.
The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!
At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.
As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!
Omnissa is seeking a Staff/Senior DevOps Engineer to join the Workspace ONE SAAS Services Team. This role is pivotal in driving the reliability, scalability, Security and performance of the Workspace ONE SAAS Services through careful design, Cloud implementation, and maintenance of the CI/CD infrastructure. You will architect scalable distributed systems, cloud-native services, and AI-enabled workflows that improve end-user productivity, platform observability, and operational efficiency.
Required Qualifications
- 12+ years for Staff/Senior DevOps Engineer. Strong in DevOps, Cloud technologies, IT operations, problem-solving, and technical expertise in architecting and designing for SaaS applications and providing technical mentorship to the team.
- Deep subject matter expertise in multiple DevOps, SRE, AIOps domain, proven track record of mentorship and proven track record of driving and completing organization-wide projects.
- Supporting a global customer-facing SaaS service and working with AWS infrastructure at a global scale.
- Experience in Microsoft SQL Server and similar database systems
- Experience in Windows Server & Linux operating systems
- Strong development background in Python, Ruby or a similar language
- Experience maintaining infrastructure as code (e.g., Terraform, Ansible, Chef, Puppet)
- Solid security background covering areas such as PKI, TLS, WAF, firewalls, endpoint security, and secrets management
- Networking experience including routing, switching, DNS, proxies, load balancers, and micro-segmentation.
- Proficiency in DevOps, Agile, and CI/CD processes. Excellent communication and leadership skills.
- Hands-on experience in building and administering VMs and Containers using tools such as Docker, Nomad, and Kubernetes.
- Ability to work collaboratively across cross-functional teams and geographies.
- Familiarity with logging and monitoring technologies such as Grafana, Splunk, Syslog, Log Insight, etc.
- Experience with AI tools(Claude, Cursor or Copilot etc.), integrating AI, LLMs understanding, AI agents, or intelligent automation into enterprise products, basic familiarity with RAG architectures, vector databases, prompt engineering, and AI observability, understanding of AI security, governance, privacy, and responsible AI practices are desirable.
You Will Be Responsible For
- Drive the design and development of major architecture components. Participate in all phases of DevOps/SRE tasks, including requirements, design, coding, testing, debugging, and performance tuning.
- Monitoring and analysing system performance to proactively identify and resolve potential issues.
- Designing, developing, and implementing automation tools and solutions to reduce manual effort and improve system efficiency and reliability, including CI/CD pipelines.
- Collaborating with development teams and other stakeholders to implement reliable and scalable systems and services.
- Designing and building AI-enabled workflows and agents using various AI tools and techniques
- Managing incident response, troubleshooting complex issues, and conducting post-incident reviews
- Participating in on-call rotations to provide 24/7 support for critical production systems.
- Documenting system architecture, operational procedures, and troubleshooting guides for efficient incident response.
Skills Required
- 12+ years of experience for a Staff/Senior DevOps Engineer role
- Strong DevOps, cloud technologies, IT operations, problem-solving, and SaaS architecture and design expertise
- Deep expertise in DevOps, SRE, and AIOps
- Proven mentorship experience
- Proven track record of driving and completing organization-wide projects
- Experience supporting global customer-facing SaaS services
- Experience with AWS infrastructure at global scale
- Experience with Microsoft SQL Server or similar database systems
- Experience with Windows Server and Linux operating systems
- Strong development background in Python, Ruby, or a similar language
- Experience maintaining infrastructure as code using tools such as Terraform, Ansible, Chef, or Puppet
- Security experience covering PKI, TLS, WAF, firewalls, endpoint security, and secrets management
- Networking experience with routing, switching, DNS, proxies, load balancers, and micro-segmentation
- Proficiency in DevOps, Agile, and CI/CD processes
- Excellent communication and leadership skills
- Hands-on experience building and administering VMs and containers using Docker, Nomad, and Kubernetes
- Ability to collaborate across cross-functional teams and geographies
- Familiarity with logging and monitoring technologies such as Grafana, Splunk, Syslog, or Log Insight
- Experience with AI tools, AI integration, LLMs, AI agents, intelligent automation, RAG, vector databases, prompt engineering, AI observability, AI security, governance, privacy, and responsible AI practices
Omnissa Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnissa and has not been reviewed or approved by Omnissa.
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Healthcare Strength — Healthcare offerings include comprehensive medical, dental, and vision coverage, with wellness options referenced across materials. Health plans are characterized as decent to strong within a standard tech package.
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Retirement Support — A 401(k) with company match is part of the core package and is specifically highlighted as a valued benefit in U.S. materials. Retirement support is presented as a stable element of total rewards.
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Leave & Time Off Breadth — Vacation and PTO are highlighted positively, with generous paid time off and holidays noted in public benefits descriptions. Time-off programs are portrayed as supportive of work-life balance.
Omnissa Insights
What We Do
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
