Senior Engineer - Customer Support Executive

Posted Yesterday
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Lucknow, Uttar Pradesh
3-5 Years Experience
Internet of Things
The Role
Service support for Diesel, Rotating machines, and other Automotive Products. Responsible for BOSCH Dealer Service Quality Management, Machine Maintenance monitoring, and providing technical solutions to customer issues. Conduct campaigns for product visibility and aid business development. Handle warranty topics and provide market insights for new service opportunities. Requires good communication and willingness to travel for professional reasons.
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Company Description

About Bosch in India


In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, BSH Household Appliances Manufacturing Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Bosch Mobility Platform And Solutions India Private Limited, Newtech Filter India Private Limited, KBWiper Systems India Private Ltd. and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 17 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 38,700 associates and generated consolidated sales of about Rs. 30,368 crores (3.7 billion euros) in fiscal year 2022-23 of which Rs. 18,945 crores (2.3 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 14,929 crores (1.67 billion euros) in fiscal year 2022-23.

Job Description

Service support to Diesel, Rotating machines and other Automotive Products 

Responsible for BOSCH Dealer Service Quality Management, Machine Maintenance monitoring. 

Meet customers, Prepare Service plans, Enhance Service Quality, Ensure promotion / sales of new service solutions. 

Handle External hires for Service and maintenance related activities.

Attend joint investigations, Provide technical solutions to customer issues related to vehicles.

Conduct Campaigns for enhancing visibility of BOSCH Products, Services and aid MA parts business development. 

Handle Warranty related topics via systematic administrations

Provide market insights for new service business opportunity. 

Take ownership for "Solutions" and go the extra mile for Customer Delight.

Qualifications

BE/B.Tech in Mechanical, Automobile Engineering with min 3-5 years of experience in similar Automobile industry. 

Additional Information

The job involves being in connect within BOSCH, Bosch Service network in field, Customer locations, Mobility Aftermarket internal teams to enhance TSS (Service) Department team results & MA results. 
The job requires the good portion of time to be spent with colleagues, discussions on digital platforms, co-ordination with customers, Bosch Diesel Service and BOSCH HQ colleagues, also willing to travel at short notice for professional reasons.

Actively involved in field visits for dealer assessments, training on Servicing of products using service concepts and create business development for Network partner, Fleet, Independent garages. 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.

This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Candidate with High zeal to overcome hurdles, prepare service concepts based on skills, experience of Network partners, the testing facility available etc.

Top Skills

Automobile
Mechanical
The Company
HQ: Gerlingen-Schillerhöhe
166,834 Employees
Remote Workplace
Year Founded: 1886

What We Do

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Twitter: https://www.twitter.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice

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