As a global leader in precision measurement sensing technologies, VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether in the design and safety of new generations of cars, trucks, and planes or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise makes the world safer, smarter, and more productive.
We are seeking a highly motivated Senior Engineer - Customer Quality at Oragadam, Chennai to join our Quality team on a full-time basis.
1. Job Purpose
Lead the Customer Quality function and team of Quality Engineers to ensure effective management and timely closure of customer quality concerns. Drive structured problem-solving, customer communication, corrective and preventive actions, and PPAP/change submissions to achieve high customer satisfaction and sustained quality performance.
The role will serve as the key interface between the customer and internal cross-functional teams for quality-related matters and will ensure that customer requirements are effectively translated into internal actions.
2. Key Responsibilities / KRAs
A. Customer Complaint & Concern Management
- Lead the team in handling customer complaints and quality concerns from initial receipt through effective closure.
- Ensure timely containment and protection of customer requirements.
- Lead and review 8D / structured problem-solving activities for customer concerns.
- Ensure root cause is established through data and objective evidence.
- Ensure corrective actions address occurrence, escape and system-related causes, where applicable.
- Review effectiveness of corrective actions and ensure prevention of recurrence.
- Monitor and drive closure of open customer concerns within agreed timelines.
B. Customer Interface & Communication
- Act as the primary quality interface with customers for assigned programs/products.
- Coordinate customer meetings, quality reviews and technical discussions.
- Provide timely and accurate responses to customer concerns, including interim containment, investigation status and permanent corrective actions.
- Handle customer escalations effectively and ensure appropriate internal management escalation.
- Build strong customer relationships through transparent and fact-based communication.
C. PPAP & Change Management
- Coordinate with PE for PPAP submission process for new products, process changes and engineering changes.
3.Technical Competencies:
Mandatory / Strong Knowledge:
- IATF 16949
- Automotive Core Tools
- PPAP
- PFMEA
- Control Plan
- MSA
- SPC
- 8D Problem Solving
- Root Cause Analysis
- Customer Complaint Management
Education : Bachelor’s degree in Mechanical / Production / Electrical / Electronics Engineering or equivalent.
Experience
- 8–12 years of experience in Quality / Customer Quality in an automotive or manufacturing environment.
- Proven experience in customer complaint management and structured problem solving.
- Experience in PPAP and engineering/process change management.
- Experience in leading or mentoring Quality Engineers.
- Experience in direct interaction with OEM / Tier-1 customers preferred.
Best in industry
Skills Required
- Bachelor's degree in Mechanical, Production, Electrical, or Electronics Engineering, or equivalent
- 8–12 years of experience in Quality or Customer Quality within an automotive or manufacturing environment
- Experience in customer complaint management and structured problem solving
- Experience with PPAP and engineering or process change management
- Experience leading or mentoring Quality Engineers
- Experience with IATF 16949, Automotive Core Tools, PPAP, PFMEA, Control Plans, MSA, SPC, 8D, and root-cause analysis
- Direct interaction experience with OEM or Tier-1 customers
Vishay Precision Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vishay Precision Group, Inc. and has not been reviewed or approved by Vishay Precision Group, Inc..
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Retirement Support — A 401(k) plan with a 4% employer match and immediate vesting is highlighted as part of the package. Feedback suggests this feature stands out as a solid component of the overall benefits.
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Healthcare Strength — Health and wellness benefits are promoted alongside comprehensive insurance coverage. Feedback suggests the offering covers the main categories employees typically expect.
Vishay Precision Group, Inc. Insights
What We Do
Vishay Precision Group (VPG) is a global provider of precision measurement sensing technologies. It designs and manufactures sensors, weighing solutions, and measurement systems built for accuracy, reliability, and repeatability. Its engineering expertise supports applications including vehicle and aircraft design and safety, advanced medical equipment, and consumer products, helping customers make products and operations safer, smarter, and more productive across multiple industries.
