Senior Engineer, Automation

About ITS

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary

The Senior Engineer, Automation is responsible for executing automation solutions that improve efficiency across departments by integrating tools such as BPA, PSA, and RMM. This role involves collaborating with internal stakeholders and maintaining documentation and automation inventories. Additionally, the Senior Engineer acts as an advocate for automation, staying current with industry trends and effectively communicating technical concepts to both clients and non-technical audiences.

Responsibilities

• Support automation opportunities across various departments.
• Develop and implement automation solutions.
• Work with internal stakeholders across the organization to integrate automation tools and processes.
• Utilize tools such as RPA, PSA, and RMM to securely streamline business processes.
• Provide guidance to Engineers on automation tools and best practices.
• Develop and maintain documentation for automation processes and procedures.
• Manage an inventory of automations, tools and coding repositories.
• Maintain relationships with tools vendors and stay atop industry trends.
• Drive adoption of automation initiatives by acting as an evangelist to the organization.
• Ability to break down complex concepts for non-technical stakeholders.
• Present internal stakeholders and to clients.
• Participate in weekly sprint meetings.

Knowledge, Skills, and Abilities

• Python and PowerShell experience preferred.
• Business Process Automation Experience (Rewst, PowerAutomate, UiPath or Similar)
• Previous experience with Rewst preferred.
• PowerBI, BrightGauge or Similar.
• Proven experience in automation and tools management, preferably within an MSP environment.
• Previous experience with hands-on automation experience.
• Experience working with RMMs and Ticketing Systems.
• General working knowledge of IT systems such as cloud computing, networking, storage and software.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills to effectively interact with clients and team members.
• Ability to work independently and manage multiple tasks simultaneously.

Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Multiple Core Automation Deployments

ITS offers a full benefits package, including:  

• Comprehensive Group Benefits Program
• Paid Holidays and Vacation 
• Company-paid life Employee Assistance Program 
• Company-paid training, materials, and exams  
• Performance-based bonuses  
• Flexible/hybrid work arrangements

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment), or any other characteristic protected by federal or provincial laws. 

We are happy to provide accommodations at any stage of the recruitment process. Should you require any accommodations, please do not hesitate to let us know.