EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
The Cloud Contact Center team is seeking a Senior Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will collaborate with internal teams to define requirements, implement scalable solutions, and enhance the overall efficiency of our enterprise contact center ecosystem. Collaborating closely with teams across Operations, IT, Sling, Sales, and Customer Support, this role focuses on creating innovative customer interaction workflows.
What Success Looks Like (Objectives):
Design, configure, and implement complex contact flows and reusable modules in Amazon Connect to optimize multi-channel customer journeys and intelligent skill-based routing
Develop high-performance, production-grade serverless functions and backend microservices in Java and Python to handle heavy data transformations and orchestrate integrations with enterprise third-party APIs
Design and implement responsive custom agent workspaces using React and the Amazon Connect Streams API to seamlessly embed telephony and telemetry controls into internal systems
Deploy and orchestrate agentic AI systems utilizing Large Language Models via Amazon Bedrock, including RAG frameworks and real-time agent assistance
Build and secure high-performance RESTful APIs through AWS API Gateway, establishing robust policies for authentication, authorization, and throttling
Drive platform reliability, observability, and continuous integration by establishing robust prompt-engineering guardrails, extensive automated simulations, and comprehensive CloudWatch monitoring
Skills, Experience and Requirements
Core Skills and Competencies (What you’ll bring):
- Advanced technical expertise in building serverless backend microservices using Java and Python alongside secure RESTful API integrations
- Proven capability in developing interactive, responsive web applications using React and JavaScript to interface with advanced telephony systems
- Understanding of Retrieval-Augmented Generation (RAG) frameworks, vector spaces, prompt engineering, and orchestrating Large Language Models
- Deep analytical expertise in managing low-latency databases, cloud storage, security identity management, and comprehensive system monitoring within the AWS ecosystem
- Exceptional collaborative problem-solving skills to translate complex business needs into secure, scalable, and observable cloud solutions
Nice to have:
- Experience designing, deploying, and optimizing enterprise-scale AWS Connect environments and multi-channel routing architectures
Minimum Requirements:
Minimum Education: Bachelor's Degree in Computer Science, Information Technology, or a related technical field
Minimum Experience: 4 years of experience in backend software engineering
Required Technical Skills: Must have at least 3 years of experience with:
Java and Python
- Amazon Web Services (including Lambda, DynamoDB, S3, IAM, and CloudWatch)
#LI-CH2
Salary Ranges
Compensation: $96,250.00/Year - $137,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Skills Required
- Bachelor's Degree in Computer Science, Information Technology, or related technical field.
- Minimum 4 years of experience in backend software engineering.
- At least 3 years of experience with Java and Python.
- Experience designing, deploying, and optimizing enterprise-scale Amazon Connect environments and multi-channel routing architectures.
- Experience building serverless backend microservices and heavy data transformations.
- Experience developing responsive web applications using React and JavaScript, including Amazon Connect Streams API.
- Experience implementing Retrieval-Augmented Generation (RAG), vector spaces, prompt engineering, and orchestrating LLMs (Amazon Bedrock).
- Experience building and securing RESTful APIs via AWS API Gateway, including auth, authorization, and throttling policies.
- Hands-on experience with AWS services: Lambda, DynamoDB, S3, IAM, and CloudWatch.
What the Team is Saying
EchoStar Compensation & Benefits Highlights
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Retirement Support — A 401(k) with company match and discretionary profit sharing is highlighted, creating clear avenues for long‑term savings. These programs are repeatedly presented as core strengths of the package.
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Equity Value & Accessibility — An Employee Stock Purchase Program offers a 15% discount on company stock, providing an accessible path to ownership. This feature stands out as a meaningful financial perk alongside retirement benefits.
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Wellbeing & Lifestyle Benefits — Employees can access five free counseling sessions per year and sizable product discounts on DISH TV, Sling TV, and Boost Mobile. Tuition reimbursement up to $5,000 per year and internal mobility programs further enhance overall lifestyle value.
EchoStar Insights
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
