Senior Engagement Manager

Reposted Yesterday
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Hiring Remotely in Vitória, Espírito Santo, BRA
In-Office or Remote
Senior level
Fintech • Payments • Financial Services
The Role
The Engagement Manager will lead enterprise-level projects, act as a strategic consultant, architect processes, mentor others, and provide feedback for product development.
Summary Generated by Built In
WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers.  If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the role
This is an individual contributor role, and as an Engagement Manager at Trustly, you will be at a strategic and results-driven role owning the end-to-end integration lifecycle for partners and merchants. This role serves as the primary external project management leader, driving the successful rollout of new programs by bridging external needs and timelines with internal product availability.

What you'll do:

  • Enterprise Project Leadership: Lead complex, high-stakes integrations for Tier-1 enterprise partners. Manage multi-stream projects involving custom features, heavy regulatory requirements, and bespoke operational workflows.
  • Strategic Consultation: Act as a trusted advisor on Open Banking strategy. Consult merchants not just on how to integrate, but on how to optimize their payment flows for maximum conversion in a real-time payments landscape.
  • Process Architecture: Identify gaps in the current integration portfolio assets and policies. Create and refine "best practice" playbooks that the wider team can adopt to improve efficiency.
  • Cross-Functional Leadership: Lead operational rehearsals and orchestrate alignment across Product, Risk, Legal, and Support for large-scale launches.
  • Mentorship: Mentor Junior and Mid-level Engagement Managers, providing guidance on project management techniques and challenging client negotiations.
  • Feedback Loop: Synthesize market feedback from enterprise clients to provide high-level strategic input to the Product and Engineering roadmaps.

Who you are:

  • Solid experience in technical program/project management, specifically handling Enterprise/Strategic accounts.
  • Advanced PM Skills: PMP or Agile certification is a plus. Demonstrated ability to manage conflicting stakeholder needs in complex matrix environments.
  • Technical Expertise: Strong experience managing Web Services API integrations; comfortable discussing technical architecture with CTOs and Engineering Leads.
  • Fintech Expert: Deep knowledge of the payments ecosystem (Open Banking, ACH, RTP) is required.
  • Problem Solving: Proven track record of turning "red" (at-risk) projects into successful launches through negotiation and creative problem solving.

Our perks and benefits

  • Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
  • Life insurance with differentiated coverage;
  • Meal voucher and supermarket voucher;
  • Home Office Allowance;
  • Wellhub - Platform that gives access to spaces for physical activities and online classes;
  • Trustly Club - Discount at educational institutions and partner stores;
  • English Program - Online group classes with a private teacher;
  • Extended maternity and paternity leave;
  • Birthday Off;
  • Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
  • Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
  • Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!

#LI-Remote
#LI-CHERRYNE-TRUSTLY
 

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.  All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

Skills Required

  • Solid experience in technical program/project management, specifically handling Enterprise/Strategic accounts
  • PMP or Agile certification
  • Strong experience managing Web Services API integrations
  • Deep knowledge of the payments ecosystem (Open Banking, ACH, RTP)
  • Proven track record of turning at-risk projects into successful launches

Trustly Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Trustly and has not been reviewed or approved by Trustly.

  • Parental & Family Support Gender‑neutral paid parental leave in North America is positioned as a strong part of the package. The offering is presented as a meaningful support for families.
  • Leave & Time Off Breadth Generous PTO is consistently highlighted across U.S. benefit descriptions. Time off availability is portrayed as a notable component of the total package.
  • Equity Value & Accessibility Equity and stock programs, including equity grants and in some cases an ESPP, are emphasized as part of total rewards. These elements are described as lifting overall compensation perceptions when base‑pay views vary.

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The Company
HQ: San Carlos, CA
350 Employees
Year Founded: 2008

What We Do

At Trustly, we envision a world in which online payments are fast, simple and secure for everyone — merchants, consumers and banks alike. One hundred years ago, cash was king. People got paid in cash, carried it in their wallets, and bought things with it at the local store. Payment was easy. Oh, how the times have changed. Today, our salaries are deposited straight into our bank accounts and we shop online, from merchants all around the world. So why is it so hard to pay straight from our bank accounts? For consumers, paying online should be as easy as sliding a bill across the counter. And accepting payments and issuing refunds should be the least of merchants’ worries. Credit cards, debit cards, e-wallets, invoices and cash-on-delivery are all middlemen levying fees, debt and interest for the simple task of moving money from one person to another. At Trustly, we work hard to make online payments easy.

Why Work With Us

At Trustly, we work hard to make online payments easy. We’re dynamic, not stuffy. We’ve got the drive and ambition of a startup and the experience and advantage of a scale-up, all wrapped up in one amazing team. The pace is fast, and change is frequent. We prioritize agility to adapt to whatever tomorrow brings.

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