Senior Engagement Manager

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

Role: Senior Engagement Manager

Experience Level: 10 to 14 Years

Work location: Mumbai/Bangalore

Responsibilities:

Client Management:

• Managing customer communication, relationships and escalation management. Guide the client on technology evaluation, technical thought leadership and direction for data and analytics projects.
• Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Project Delivery:

• Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
• Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
• Guide and help team members to debug and solve technical problems. Project deliverables reviews and follow through till issues closure.
• Conflict resolution and dependency management.

Team management:

• Work with the team to identify and qualify business opportunities.
• Identify key customer technical objections and develop a strategy to resolve technical blockers.
• Ensure proper skill development of team members.
• Travel to customer sites, conferences, and other related events as required.

Requirements:

• Excellent client communication, analytical and presentation skills.
• Ability to work with minimal supervision in a dynamic and time sensitive work environment.
• Experience to manage a midsize team (40-50) is a must.
• Experienced in managing mid to large size AI, Machine Learning & Data Science engagements using GCP/AWS/Azure platforms and services.
• Experience in managing and delivering end-to-end automation projects leveraging Contact Center AI (CCAI) technologies.
• Ability to discuss data management, data governance and data integration related issues and provide a point of view.
• Problem solving mindset and ability to guide the team to resolve project issues.
• Good grasp of risk management, scope management and project profitability.

Nice to have skills:

• Design and solutioning experience using services and tools of cloud platforms like GCP/AWS/Azure.
• Understanding of the latest trends in data management, cloud storage and hybrid cloud architecture.
• Good understanding of application data security and infrastructure security. Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal building and client presentation.
• Knowledge and willingness to learn and apply emerging trends in cloud, Open AI, data science and Artificial Intelligence.