TCCA is seeking an experienced Senior End User Computing Engineer to provide remote technical support in a fast-paced, client-focused IT environment. This role supports end users across Windows and macOS, manages cloud-based devices and applications, and troubleshoots technical issues while delivering an excellent user experience.
What You'll Do
Provide remote support for Windows and macOS end users
Manage devices using Microsoft Intune and Addigy MDM
Administer Microsoft 365 and Google Workspace
Troubleshoot hardware, software, cloud, and basic networking issues
Manage and resolve tickets within established support workflows
Support device provisioning and mass deployments
Use PowerShell or Bash for scripting and automation
Apply cybersecurity best practices across end-user environments
What We're Looking For
2+ years of directly relevant experience or 5+ years in a similar IT role
Strong experience supporting both Windows and macOS
Experience with Intune and Addigy MDM
Microsoft 365 and Google Workspace administration experience
MSP or IT consulting experience
Experience working directly with end users
Strong troubleshooting, communication, and problem-solving skills
Self-directed, accountable, and comfortable managing your own workload
Skills Required
- 2+ years of directly relevant experience or 5+ years in a similar IT role
- Experience supporting both Windows and macOS
- Experience with Microsoft Intune and Addigy MDM
- Microsoft 365 and Google Workspace administration experience
- MSP or IT consulting experience
- Experience working directly with end users
- Strong troubleshooting, communication, and problem-solving skills
- Self-directed, accountable, and comfortable managing an independent workload
What We Do
TCCA helps businesses cut technology costs and simplify operations through expert technology advisory and implementation. Its advisors review cloud, applications, connectivity, and security environments, then recommend savings while maintaining or improving business conditions. The company also assists clients with technology selection, IT and engineering consulting, nearshore outsourcing, and channel-sales strategy. Its stated aim is to help clients grow profits, empower employees, and make technology more secure and cost-effective.
