Senior Employee Lifecycle Specialist

Position Title: Senior Employee Lifecycle Specialist
Position Type: Regular - Full-Time
Position Location: Ballarat
Requisition ID: 33463
About McCain.
At McCain, we're feeding the world: from French fries to Pizzas, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!
Why join the McCain family.
Your Life - we're here to help you fulfil your potential, flourish, and thrive in work and life.
Your Success - work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success.
Your Impact - we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.
McCain is a place where you can grow from the ground up, so join us and see how you can MAKE IT at McCain.
About the team.
This role will see you working within a global shared services team predominantly supporting the APACSA region, providing timely & accurate solutions to inquiries related to a wide range of HR topics. You will be responsible for completing employee & data transaction processing for core processes (e.g., onboarding and offboarding, employee movements, running organization position reports, mass updates, reviewing / transacting / answering escalated inquiries for employee and work-related data change requests).
This role is based in our Ballarat and/or Melbourne office. We offer a flexible work environment, including a hybrid work model designed to support work-life balance based on your preferences, and the business/team needs.
About the role.
In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.
If you are a motivated individual with a flare for HR systems & a passion for providing excellent customer service, this role is for you! Bring your understanding of HR & HR systems, data analytics skills, excellent stakeholder management and problem solving experience to this role in the ANZ region as part of our Global HR Shared Services team at an iconic global brand!

• Act as first point of contact for employees and managers with General HR inquiries via various intake channels (e.g., phone, chat and cases)
• Manage the day-to-day transactional processing of job-related or employee-related data changes. (Employee related changes include all changes from Hire to Retirement within the Employee Central HR system)
• Oversee the timely & accurate processing of personal data change requests, providing HR customers with instructional support where self-service can be completed
• Resolve complex inquiries & escalated issues; escalating or redirecting as appropriate
• Oversee processing and updates of all organization & position data, including the creation and maintenance of jobs, positions, & overall organization structures
• Oversee quality standards & controls for data to provide the necessary accuracy, timeliness, & entirety
• Process reductions in force & redundancies, mass data changes, and employee movement / contract management
• Work closely with the broader team(s) including regional HR teams, Payroll, Rewards and Talent Teams to ensure compliance with our corporate data privacy, administrative and security standards, as well as HR policies and procedures

Leadership Principles.
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.
We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.
Accountabilities.
Knowledge:

• 1 -3 years of experience in a HR and/or HR Shared Service environment
• Knowledge of employee data administration and end-to-end processes, paired with transaction processing and data management
• Working knowledge of HR systems is beneficial, particularly SAP and SuccessFactors
• Experience with basic technology functionality (e.g., case management, knowledge management)

Qualifications:

• Degree qualified in HR or related field

Skills:

• Effective relationship management and interpersonal skills
• Sound judgement and problem-solving skills
• Ability to multi-task and prioritize critical items while learning quickly
• Fluent in English, with proficiency in Chinese, and/or Hindi languages desirable

The McCain experience.
We are McCain: this statement is about our power collectively and our importance individually-your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we're better together.
* We have it covered, so no agency help is needed right now!
#LI-RS1
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Human Resources
Division: Global Human Resources
Department: C3 Employee Services
Location(s): AU - Australia : Victoria : Melbourne || AU - Australia : Victoria : Ballarat
Company: McCain Foods (Aust) Pty.