Develop and drive highest-risk, highest-opportunity employee experience and communication strategies, working with partners in multiple business operations across the enterprise as necessary to achieve stated objectives and enterprise goals
Work closely with executive leaders and support staff to develop and prioritize holistic employee experience and communication programs that meet enterprise and company objectives, including those in the areas of employee engagement, enablement, recognition, and belonging
Collaborate with Organizational Effectiveness team on Employee Listening Strategy and other organizational effectiveness work, communicating segment expectations, needs, behaviors, and attitudes, and uncovering actionable insights to drive improvements in the employee experience.
Serve as internal communications and employee experience senior partner, accountable for development, design, and execution of highly complex and/or confidential plans and ensuring that processes and systems align with strategy
Identify business opportunities and manages major initiatives informed by research and analysis of trends and opportunities to understand evolving employee experience expectations; delivers related recommendations and implementation plans
Deploy and design employee email campaigns in partnership with senior leadership, HRIS, and enterprise business partners
As needed, manages consultant resources or partner teams; recommends and influences approach and assesses the resources required for success
Partner with internal/external business partners to ensure employment branding opportunities, including workplace awards, are aligned, effective, and further our employment brand
Leverage listening strategy data and industry trends, helps develop employment branding and engagement standards and programs, coordinates with business partners in creating and deploying brand-building communication programs; educates business partners on employment brand related issues and opportunities
Serve as a SME to senior leaders, project management teams, and other communication managers, demonstrating the department's best practices in all areas of internal communications and employee experience and advocating for an optimal employee experience and change management practices
Provide oversight to ensure strategic alignment, priorities, processes, and timelines are met
Develop innovative processes and workflows that drive operational efficiency and excellence, and increase ROI on communication tools, vendors, and systems; manages applicable budget
May lead functional teams and/or projects
Job Specifications
Typically has the following skills or abilities:
Bachelor's Degree in Communications, Human Resources or related experience
Six years’ experience in internal communications and change management work, through a variety of mediums and customized content to varied employee audiences
Six or more years demonstrated experience with program management and leadership skills including the ability to recommend strategic direction and influence communication
Skill to effectively use a variety of communication mediums and customize content for targeted audiences
Ability to use creative ideas to research, present and recommend employee experience proposals
Ability to problem solve, manage multiple projects simultaneously, plan strategically and adapt to frequent change
Superior analytical and problem-solving skills
Ability to quickly build business acumen and relationships
Strong writing, editing, communication, presentation, organization, and planning skills. Ability to write documentation and reports that are clear, complete, and understood by both technical and non-technical audiences
Ability to organize individual responsibilities for multiple tasks, resulting in the timely and accurate completion and delivery tasks
Excellent interpersonal skills and stakeholder management, to foster collaboration amongst business partners and coordinate internal as well as external resource/workload
Regularly exercises discretion and independent judgment the in performance of his/her job duties
Ability to work with individuals from all levels of organization
Proficient in Microsoft Office products, SharePoint, employment branding platforms, and desktop publishing applications
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $84,000.00 - $141,750.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Skills Required
- Bachelor's Degree in Communications, Human Resources, or related experience
- Six years' experience in internal communications and change management
- Six or more years' experience with program management and leadership, including influencing strategic direction
- Experience designing and deploying employee email campaigns and targeted communication programs
- Strong writing, editing, presentation, organization, and planning skills
- Superior analytical and problem-solving skills and ability to manage multiple projects simultaneously
- Excellent interpersonal skills and stakeholder management across all organizational levels
- Proficiency with Microsoft Office products, SharePoint, HRIS, employment branding platforms, and desktop publishing applications
- Experience developing employee experience, recognition, engagement, and belonging programs informed by listening strategies and data
- Ability to manage budgets, vendor relationships, and recommend resource needs; may manage consultants or partner teams
- Must demonstrate high engagement in virtual environments (for remote or hybrid roles)
What We Do
VSP Vision Care is a not-for-profit organization founded in 1955, providing vision benefits, eye care insurance, eyewear, and lenses, and reinvesting in communities.
