Senior Employee Change Communication Consultant

Company:Mercer

Description:

We are seeking a talented individual to join our Impact team at Mercer. This role will be based in London. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Employee Change Communication Consultant

You will join a highly creative employee communications agency within Mercer known as Impact. https://weareimpact.mercer.com/

This role will focus on crafting and executing impactful employee change communications for a broad range of clients, related to HR-led transformations and initiatives.

This is an opportunity to be part of a fast-growing team that’s been named a ‘big bet’ for the UK organisation.

We will count on you to:

• Create and deliver innovative employee change communication strategies to meet clients’ requirements – including for large / complex transformation projects. You will be responsible for identifying approaches and channels, developing project plans, setting milestones, and collaborating with creative, digital, personalisation and technical colleagues to develop and deliver engaging and compelling concepts.
• Manage the end-to-end delivery of change communication projects, from initial contact to final evaluation, coordinating internal and external resources to ensure successful outcomes.
• Produce flawless, storytelling-led client change communications tailored for various channels, delivered on time and within budget.
• Review, edit and enhance change communication materials developed by colleagues including guides, toolkits, presentations, video scripts, leaflets, personalised letters, articles, blogs, digital content and any other resources.
• Guide and coach junior colleagues to help them develop their change communication and consultancy skills, including through constructive feedback.
• Build and maintain strong relationships with colleagues and clients, becoming their trusted partner and adviser in employee change communication.
• Develop a pipeline of new communication business by fostering relationships with colleagues across the UK, Europe and Middle East; create profitable new business proposals and confidently present at pitches.
• Bring new thinking to the development of commercially viable propositions that enhance our offering to clients.
• Represent the Impact team confidently at internal and external events, showcasing our expertise and approach.

What you need to have: 

• Significant experience and deep understanding of employee change communication or a related field.
• Excellent verbal, written, editing and proofing skills. Pride in your work and a keen eye for detail are essential.
• Strong interpersonal skills to build and maintain effective working relationships with colleagues and clients; confident communicating with senior leadership.
• Ability to juggle multiple projects simultaneously and manage complex projects with dependencies, deadlines, budgets and external resources.
• Highly developed problem-solving and management skills, coupled with a strong sense of integrity.
• Strong sense of personal ownership while maintaining a collaborative, supportive and team-focused working style and deep belief that we succeed together.
• ‘Can do’ attitude and desire to ‘create an impact’.
• Innate curiosity, with a passion for seeking and sharing knowledge.
• Growth mindset and determination to strive for continuous improvement.
• Strong commercial acumen and results driven outlook.
• Demonstrable technical and analytical expertise.

What makes you stand out?

• Degree or advanced degree in Communications, PR, Journalism, or related work experience.
• Relevant experience in employee change communication or supporting HR-led change initiatives.
• An understanding of behavioural science in change.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.