Senior Eligibility Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

In this role as a Senior Eligibility Consultant you will:

• Process accurate and timely policy and eligibility data utilizing administration systems for claim payment purposes and product production ensuring services and products meet plan sponsor needs

• Collaborate with business partners to understand enterprise initiatives and goals

• Respond to eligibility and other enrollment related issues 

• Partner directly with clients, vendors, internal teams, and/or local claim operation to resolve problems and achieve positive outcomes

• Anticipate and prevent problems and roadblocks before they occur

• Solve complex problems and take a new perspective on existing solutions

• Design, develop, and deliver transitional training processes and procedures to smooth the transition for newly hired employees from formalized classroom training to the department’s production environment; mentor junior team members

• Assist with and/or evaluate recommendations involving eligibility reporting solutions and negotiate with internal/external clients

• Deliver consulting services in support of data discrepancies and/or involving reporting alternatives

Required Qualifications

• 2+ years experience as an Eligibility Consultant

• Proficiency in processing accurate and timely policy and eligibility data, ensuring services and products meet the plan sponsor needs

• Understands intent/end state and operates with minimal guidance to meet that intent/end state

• Ability to manage multiple tasks and shifting priorities

• A team player capable of operating independently when needed

• Provides accurate and timely results

• Delegates and follows up as needed

• Coaches and mentors others

• Ability to manage high work volume and oversee a variety of incoming work flows

Preferred Qualifications

• Industry knowledge

• Enrollment processing experience

Education

• High School diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.