Summary
The Senior EHR Integration Analyst serves as a senior technical resource responsible for supporting, implementing, and optimizing interoperability solutions across GeneDx's EHR integration portfolio. This role leads complex Point-to-Point, vendor, and Epic Aura integration initiatives while partnering with customers, vendors, Product, Engineering, Clinical Operations, and Implementation teams to deliver scalable, reliable integration solutions.
The Senior EHR Integration Analyst provides advanced technical leadership through complex troubleshooting, solution design, documentation standards, testing methodologies, and mentorship while driving continuous improvement across support, implementation, and interoperability processes.
Job Responsibilities
- Serve as a primary support resource for EHR interoperability solutions and integration workflows.
- Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts.
- Utilize Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities.
- Lead complex troubleshooting efforts and root cause analysis across Product, Engineering, Operations, vendors, and customer technical teams.
- Participate in shared support rotations across the EHR Integration & Optimization team.
- Lead and coordinate complex integration lifecycle activities across GeneDx's interoperability portfolio, including discovery, workflow analysis, requirements gathering, testing, implementation readiness, go-live support, and ongoing operational support.
- Lead or support onboarding and implementation activities for EHR, interoperability, and vendor integration solutions.
- Lead workflow discovery, technical requirements gathering, integration planning, and stakeholder discussions to deliver scalable interoperability solutions.
- Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations.
- Coordinate testing activities and support release validation, regression testing, and implementation readiness efforts.
- Develop, maintain, and promote standards for integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records.
- Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations.
- Work closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies.
- Serve as a technical subject matter expert for supported interoperability platforms, vendor capabilities, and integration workflows.
- Demonstrate ownership by proactively coordinating stakeholders, driving discussions, documenting decisions, tracking action items, and ensuring issues progress to resolution.
- Contribute to the continuous improvement of support, testing, documentation, and implementation processes across the interoperability portfolio
Education, Experience, and Skills
- 5+ years of experience supporting healthcare interoperability, EHR integrations, middleware technologies, or related healthcare applications.
- Experience working directly with customers, vendors, and cross-functional stakeholders.
- Strong analytical, troubleshooting, communication, and problem-solving skills.
- Strong organizational, documentation, and follow-up skills.
- Experience utilizing ticketing, project management, and support management systems.
- Ability to manage multiple priorities and collaborate effectively across technical and non-technical teams.
- Strong customer service mindset with a focus on issue ownership and resolution.
At GeneDx, we're driven by urgency and purpose: helping patients get diagnosed earlier. Our mission, to empower everyone to live their healthiest life through genomics, drives our team to make a tangible impact each day – and shapes our culture where high standards, strong teamwork, and meaningful ownership are the norm. We act with intention, support one another, and deliver work we're proud to put our names on.
Here’s what you can expect day to day:
1. Play like a champion (step up, redefine what’s possible, own it)
We bring energy, focus, and a bias for action. We step up, take initiative, and deliver on our commitments – with quality, speed, and care.
We push past the obvious. We challenge assumptions, raise the bar, and make thoughtful, decisive calls — choosing progress over perfection.
We stay curious, ask questions, and share direct feedback with respect. We adapt quickly and keep learning through collaboration and continuous improvement.
If you’re motivated by meaningful work, a fast-moving environment, and teammates who care deeply about outcomes, you’ll thrive at GeneDx.
We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.
GeneDx is a place where people from all backgrounds can make an impact.
All privacy policy information can be found here.
Skills Required
- 5+ years supporting healthcare interoperability, EHR integrations, middleware technologies, or related healthcare applications
- Experience with Redox, Corepoint, HL7 interfaces, and APIs
- Experience using Salesforce, ServiceNow, Jira, or similar ticketing/project management tools
- Proven experience leading complex troubleshooting, root cause analysis, and cross-functional technical coordination
- Strong analytical, troubleshooting, communication, and problem-solving skills
- Strong organizational, documentation, and follow-up skills; ability to produce runbooks, mappings, and testing artifacts
- Experience working directly with customers, vendors, and cross-functional stakeholders
- Customer service mindset with ownership of issue resolution and ability to manage multiple priorities
What We Do
GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale. Our exome and genome testing is among the best in the industry. We expect that it will be even more advanced in the future with the help of Centrellis®, our innovative health information platform. Powered by millions of medical records, Centrellis® integrates digital tools with artificial intelligence to ingest and synthesize clinical and genomic data. As a result of our robust test menu, including our exome and genome testing, and the comprehensive insights generated by Centrellis®, we are developing a more complete understanding of complex disease than ever before. This translates to faster diagnosis, more effective treatment plans, and enhanced drug discovery. Our offerings help a whole spectrum of healthcare partners -- clinicians, researchers, health systems, pharmaceutical companies, and payors -- improve patient experiences and advance population health
