ACCOUNTABILITIES
Student Recruitment Operations
To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand name and planning local student recruitment strategies.
To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
To assist customers in programme application and checking for documentation to support the turnaround time for admissions processing
To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
To comply with quality standards set for the department
Leads Management
To follow up on all leads assigned on a timely basis
To prepare and maintain lead follow-up reports
JOB REQUIREMENTS
Academic Education and Work Experience
Diploma with at least 5 years working experience
Experienced in Customer Service and Sales conversion processes
Good understanding of the higher education industry in Singapore
Personal Attributes
Well-developed diplomacy skills and ability to handle expansive and diverse customers
Pleasant and patient personality with excellent service mindset
Good interpersonal skill with a high level of initiative and drive
We regret that only shortlisted candidates will be notified.
Skills Required
- Bachelor's degree with at least 2-3 years of working experience
- Diploma with at least 5 years working experience
- Experienced in Customer Service and Sales conversion processes
- Good understanding of the higher education industry in Singapore
What We Do
The Singapore Institute of Management (SIM) is one of the region’s leading education and lifelong learning institutions, recognised for empowering individuals and enterprises to thrive across life stages through learning. Seeded by the Singapore Economic Development Board in 1964, SIM has been leading in the development of work and industry skills for Singapore’s growth. Through harnessing new knowledge, skills and technology, SIM provides skills-based learning experiences that enable students, professionals, and enterprises to Learn for Life and Thrive for Life. SIM achieves this through SIM Global Education (SIM GE) and SIM Academy. SIM Global Education focuses on higher education pathways and SIM Academy focuses on Professional Development (PD) and Enterprise Solutions (ES) for career transitions and advancements, and integrated learning solutions for enterprises
