Senior Ecommerce Sales Engineer

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

As a Sales Engineer, you will act as the ecommerce expert between lead generation representatives and Deal Closers. Your mission will be to strategically assess which potential clients could make excellent Pattern partners - auditing prospective partner performance across Marketplaces in different regions, understanding the market growth opportunity through conducting thorough research and providing accurate commercial forecasting to estimate growth potential. Working closely with the global Sales team, you will also be interacting with colleagues all over the world including EMEA, APAC and Middle East. This is a full-time role and will work a hybrid schedule based in Lehi, Utah. In-office days are Monday, Wednesday and Thursday.

Frequently Asked Questions

What is a day in the life of a Senior eCommerce Sales Engineer?

• The Senior eCommerce Sales Engineer supports the sales team in 

  • Acquiring new brand partners through identifying high potential accounts

  • Building data-driven, compelling business cases that engage brands and set the right expectations that Pattern can deliver on

  • Working across sales, ads, data science, brand mgmt, finance, and other teams to drive strategies that assist in closing new brand partners

  • Being the subject matter expert on Amazon (& other marketplaces) and Pattern capabilities such that Account Executives always want you on calls to drive confidence in Pattern expertise & the ability to grow their brand

  • Supporting a smooth transition from sales to brand management

• Proactively coordinate with various stakeholders (domestically & internationally) to prioritize and drive innovative projects 

• Present business cases to potential accounts (executive teams)

• Serve as an expert on all things eCommerce / Amazon to assist in closing deals

What will I need to thrive in this role?

• 3+ years experience in eCommerce – preferably working in eCommerce at a brand or working for a marketplace (e.g. eBay, Amazon, etc.) on the brand mgmt side (i.e. 1P)

• Deep understanding of 1P strengths & weaknesses and economics

• Understands key success metrics for a brand in an eCommerce environment

• Translates data into insights and effectively communicate them with senior stakeholders

• Analytical - experienced with Excel/Google Sheets and building presentations to communicate with executives

• ​​Communicates in a clear, concise manner and can tailor messaging to the audience (e.g. exec level vs. mid-level mgmt level)

• Prioritizes daily activities to ensure materials are prepped for highest priority potential accounts and reps are prepped with insights

• Understands the context and pain points of various accounts to tailor messaging, decks, etc. to meet those needs

• Works efficiently cross-functionally; builds relationships and leverages expertise of various departments to build better business cases and/or reinforce Pattern capabilities

• Has a solid grasp on industry stats/Pattern proof points and process qualitative/quantitative data to create value for potential partners and stays up-to-speed on industry trends and Pattern capabilities to drive value for brands

What does high performance look like?

• You follow through with all assignments in a timely manner

• You give 100% to all tasks and projects you are given

• You actively comment and participate in group collaborations

• You will take full ownership of your projects and follow through to completion

• You proactively identify areas of opportunity and work cross functionally to execute on them

What is the team like?

You will report to the Head of Revenue Operations and work with the other full-time Revenue Operations team members and Sales & Marketing leadership. This team is data-driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. 

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team

• A video interview with the hiring manager

• An online interview/data project with the hiring manager and executive leader

• An onsite interview with a panel of department leaders 

• Reference checks

• Executive review

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would make a difference at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the eCommerce accelerator industry! We are a company full of talented industry experts that evolves quickly and often, we set big goals and work tirelessly to achieve them, and we love our Pattern family. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.