Our eCommerce team at Staples is dedicated to delivering a world-class digital experience for our customers. We focus on showcasing Staples’ value proposition through innovative digital channels, including SEO, paid search, display affiliates, and paid social media. Our collaborative group leverages both technology and human expertise to convert website visitors into loyal customers. As we continue to build and execute a strong pipeline of digital innovations, we work cross-functionally with sales, merchandising, finance, logistics, and technology teams, all while fostering a fun, rewarding, and growth-oriented environment.
As a Senior eCommerce Program Manager on Staples’ Digital team, you will play a critical role in building and scaling Staples’ next-generation B2B marketplace. This is a highly visible role focused on launching and expanding a multi-seller commerce platform—partnering across Product, Engineering, Merchandising, Finance, Supply Chain, and external sellers to drive growth, adoption, and operational readiness.
What you’ll be doing:
Deliver multiple medium to large, highly complex business programs end-to-end, ensuring accountability for successful outcomes.
Organize, track, and communicate project details consistently with stakeholders and team members.
Develop, analyze, and manage all aspects of project plans, including scheduling, resource forecasting, and financial management.
Define and document requirements across teams, balancing feasibility, cost, and value.
Drive work for complex project teams, providing vision, technical input, and clear goals.
Ensure business case approval for executive-sponsored programs and lead the program’s scope, schedule, budget, resources, risks, and deliverables.
Partner with Product, Engineering, and Business teams for RFI/RFP processes with third-party vendors.
Track and report on key metrics to senior/executive management and facilitate executive governance.
Translate business plans into actionable milestones in partnership with cross-functional teams.
Continuously develop your technical and project management capabilities.
Apply deep knowledge across digital, marketing, engineering, finance, merchandising, pricing, and supply chain to align diverse stakeholders.
What you bring to the table:
Ability to handle complex issues and independently resolve challenges, escalating only the most critical items.
Comprehensive expertise across e-commerce and digital ecosystems.
Strong teamwork, management, and communication skills (both oral and written).
Proven relationship-building and collaborative approach.
Advanced analytical thinking, problem-solving, and technical skills.
What’s needed- Basic Qualifications:
Bachelor’s Degree in Business Administration, Marketing or related field, or equivalent work experience.
8+ years of experience in program and project management.
Expert in project life cycle methodologies (i.e. Agile), stakeholder management, conflict resolution, and executive-level communication.
Experience managing operational, program, and/or project financial budgets.
Demonstrated ability in leading project teams and applying Continuous Improvement methodologies.
What’s needed- Preferred Qualifications:
Master’s degree or equivalent work experience.
10+ years of experience in enterprise project planning and coordination, integrating cross-functional solutions.
- Experience scaling a marketplace or platform-based business, including seller onboarding, assortment growth, or operational scale.
- Exposure to marketplaces with significant GMV, seller, or catalog growth.
- Experience supporting B2B eCommerce, multi-vendor commerce, or platform-enabled business models.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
About UsStaples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.Skills Required
- Bachelor's degree in Business, Marketing, or related field, or equivalent experience
- 8+ years of experience in program and project management
- Expertise in project life cycle methodologies (e.g., Agile), stakeholder management, and executive-level communication
- Experience managing operational, program, or project financial budgets
- Demonstrated ability leading project teams and applying Continuous Improvement methodologies
- Strong analytical thinking, problem-solving, relationship-building, and communication skills
- Master's degree or equivalent experience
- 10+ years enterprise project planning and coordination
- Experience scaling marketplaces or platform-based businesses (seller onboarding, assortment growth, operational scale)
- Experience supporting B2B eCommerce, multi-vendor commerce, or platform-enabled business models
Staples Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Staples and has not been reviewed or approved by Staples.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings are described as broad, including wellness reimbursements, emotional support and coaching, legal services, identity theft protection, and pet insurance. Employee discounts and select on-site amenities are also positioned as meaningful add-ons beyond basic coverage.
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Leave & Time Off Breadth — Time-off provisions are presented as relatively expansive, including paid time off, company-recognized holidays, and a personal or flexible holiday option. Vacation that grows with tenure and PTO flexibility are highlighted as valued elements.
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Inclusive Benefits Coverage — Healthcare benefits explicitly include gender-affirming care alongside medical, dental, and vision coverage. Family and caregiver programs also include support that references LGBTQ+ considerations and broader life-stage needs.
Staples Insights
What We Do
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
