Senior E-Billing Specialist

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Description:

We are seeking a Senior E-Billing Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our firm. The position is responsible for the submission of electronically billed (ebilled) invoices via client identified electronic billing systems, and to manage the status of the ebills though the various systems until they have been successfully submitted to and reconciled in full by the client. Individuals will be responsible for managing their assigned clients with expertise and a working knowledge of how to navigate each ebilling site. This position reports to the E-Billing Supervisor.

This position offers the flexibility to work from home. Periodic in-office presence is required for monthly team meetings, events, and training opportunities. The position can be based in the Firm’s Operation Center (Tampa Bay area) or our Firm’s practice office in Dallas.

Key Responsibilities Include:

• Collaborate with Billing Specialists to identify finalized invoices to be processed electronically.
• Ensure that client/matter set ups are completed by client and Firm. Collaborate with Timekeeper Matter Maintenance team internally and clients externally to facilitate set ups and additional requirements after the onset of the engagement. 
• Ensure that client mandated data is corrected coded within Aderant system and translated to client’s designated ebilling site. 
• Verify that matter ID and rates are correct, and that budgets, task and activity codes are set and submitted as required.
• Perform electronic billing transactions including invoice transmission through Billblast and inputting data into the client’s ebill site.
• Own the full scope of electronic billing for assigned clients, resulting in successful ebilling to and payment from client; collaborate with Collections team when dedicated collections assistance is required due to non-payment of an approved invoice.
• Relay communications to Billing Attorneys or other designated attorneys regarding invoice rejections or reductions; ensure that communications are clear and subsequently followed up on or escalated if no response is received.
• Follow up on and correct rejected items which include but are not limited to timekeeper approvals, timekeeper rates, client matter ID, budgets, and tasks/activity codes issues.
• Collaborate with Client Billing Compliance team on invoice reductions so that actions resulting in compliance with outside counsel guidelines can be evaluated and implemented.
• Liaise with the Billing Specialists on routine and special billing requests and projects, including timely problem solving.
• Perform transactions, coordinate data, projects, or accounts of a highly specialized, advanced, or sensitive nature.
• Build rapport to establish and maintain solid client relationships.
• Provide general administrative assistance and support to assigned managers.
• Handle customer relations activities as needed.
• Work on special projects and additional duties as assigned.

Qualifications:

• 5 + years legal electronic billing experience.
• Strong technical skills including MS Word, Excel and Outlook.
• Excellent oral and written communication skills.
• Excellent organizational abilities.
• Ability to manage multiple tasks and meet deadlines simultaneously.
• Ability to interact extensively with management and colleagues.
• Experience with Aderant billing software preferred.
• Ability to prioritize effectively

Minimum Education:

• Bachelor’s degree in Accounting, Finance or Business discipline preferred. Or the equivalent combination of education and relevant legal electronic billing experience will be considered in lieu of a degree

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.