The Role
Lead monitoring and observability efforts using Dynatrace across hybrid, multi-cloud, and microservices environments. Configure dashboards, alerts, synthetic and RUM monitoring; monitor infrastructure, applications, databases, and networks; support incident response and RCA; migrate Dynatrace deployments to SaaS; improve monitoring standards, automation, and ITSM integrations while collaborating with cross-functional teams.
Summary Generated by Built In
State Agency: Georgia Dept. of Transportation
Job Summary:
Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program.
- Monitoring & Observability:
- Configure, maintain, and optimize monitoring solutions using Dynatrace.
- Enable end-to-end visibility across infrastructure, systems, and applications.
- Develop dashboards, alerts, and health checks to ensure system health and reliability.
- Monitor service performance and availability and set alert thresholds to minimize false positives.
- Infrastructure Systems Monitoring:
- Monitor Windows/Linux servers, virtual environments, and cloud platforms (AWS, Azure, GCP).
- Support monitoring of databases, middleware, and network components.
- Collaborate with infrastructure and cloud teams to identify trends and capacity needs.
- Proactively identify and resolve issues before they impact production.
- Application Monitoring:
- Use Dynatrace to monitor application performance and transaction flows.
- Support synthetic monitoring and real user monitoring.
- Work closely with application teams to ensure comprehensive monitoring coverage.
- Assist in troubleshooting performance issues at both the application and system level.
- Incident Support:
- Participate in incident response efforts related to performance and availability.
- Provide monitoring insights during troubleshooting and root cause analysis.
- Identify and close monitoring gaps.
- Continuous Improvement:
- Enhance monitoring standards and documentation.
- Recommend improvements to monitoring configurations and alert strategies.
- Support integration of monitoring tools with IT Service Management (ITSM) platforms.
Requirements:
- Education: Bachelor's degree in information systems, Computer Science, or equivalent experience.
- Experience:
- 5+ years in systems engineering, infrastructure support, or monitoring roles.
- 5+ years of hands-on experience with Dynatrace or similar APM tools.
- Technical Skills:
- Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).
- Basic networking understanding (DNS, TCP/IP, load balancing).
- Experience with scripting or automation tools like PowerShell or Bash (preferred).
- Familiarity with Kubernetes or container monitoring.
- Experience with ITIL practices and regulated industries (e.g., healthcare, financial services).
- Soft Skills:
- Strong troubleshooting and analytical skills.
- Effective communication and collaboration across teams.
- Detail-oriented with a proactive mindset.
Requirements
Skill
Required / Desired
Amount
of Experience
Demonstrate ability to effectively communicate verbally and in writing with all levels of staff and management
Required
5
Years
Required
5
Years
Knowledge of Windows/Linux servers, virtualized environments (VMware), and cloud platforms (AWS, Azure, GCP).
Required
5
Years
Required
5
Years
Experience with scripting or automation tools like PowerShell or Bash (preferred).
Required
5
Years
Required
5
Years
Basic networking understanding (DNS, TCP/IP, Load balancing).
Required
5
Years
Required
5
Years
Experience migrating from Dynatrace Managed to SaaS
Required
5
Years
Required
5
Years
Knowledge of recommending baseline monitoring thresholds, KPI;s and SLA's
Required
5
Years
Required
5
Years
Familiarity with enterprise log analysis frameworks and tools like Jira or Service Now.
Required
5
Years
Required
5
Years
Exposure to AWS Solution Architect Professional Certification (Preferred).
Required
3
Years
Required
3
Years
Skills Required
- Bachelor's degree in Information Systems, Computer Science, or equivalent experience
- 5+ years systems engineering, infrastructure support, or monitoring roles
- 5+ years hands-on experience with Dynatrace or similar APM tools
- Experience migrating from Dynatrace Managed to SaaS
- Knowledge of Windows and Linux servers
- Experience with virtualization (VMware)
- Experience with cloud platforms (AWS, Azure, GCP)
- Basic networking knowledge (DNS, TCP/IP, load balancing)
- Experience with scripting/automation (PowerShell, Bash)
- Familiarity with Kubernetes and container monitoring
- Experience with ITIL practices and regulated industries
- Familiarity with enterprise log analysis frameworks and tools like Jira or ServiceNow
- Strong troubleshooting, analytical, and communication skills
- Exposure to AWS Solutions Architect Professional certification
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
