We organize and mobilize the world’s ITOps and DevOps data.
The Role
Own BigPanda’s B2B SaaS digital marketing strategy, including SEO, AEO, GEO, website redesign and optimization, paid media, conversion, security, GDPR compliance, MarTech integration, analytics, and pipeline reporting. Lead agencies, contractors, developers, SEO partners, and vendors while advising senior leadership and driving digital growth through AI-informed search and high-performing web experiences.
Summary Generated by Built In
Location requirements:
Remote based role. Open to candidates in the United States.
About the Role
BigPanda is looking for a Senior Director of Web & Digital Marketing who thinks in systems and builds for the future – not someone to run what we have, but someone to rethink it. This role is for a leader who is AI-native: someone who reaches for AI tools first, experiments relentlessly, and sees the current marketing technology landscape as an opportunity to rebuild smarter rather than extend what exists.
This is not a Marketing Operations role. Marketing Ops is a strong, dedicated function that owns the implementation of our tools and technology – this role works alongside them as a strategic partner, bringing the digital marketing expertise and external perspective needed to evaluate what belongs in our stack, what should be sunset, and what should be built differently. The website is the exception – this hire owns it directly, end-to-end. Everywhere else, the best outcomes come from this role and Marketing Ops thinking through the hard decisions together.
You will own our entire digital presence – web, paid media, search visibility, agency relationships, security, and compliance – and bring the clarity to know what to keep, what to replace, and what to build from scratch. This is a senior individual contributor role.
Areas of Accountability
Website, Design & Digital Experience
Own the BigPanda website as a business asset – responsible for its performance, design, evolution, and pipeline contribution. You bring a strong design sensibility and technical acumen. This includes leading a website redesign, managing the ongoing roadmap, and ensuring the site is continuously optimized for conversion. You set the vision and hold partners to it.
AI-Native Digital Strategy & Visibility
Own BigPanda's position in search – traditional, AI-generated, and answer engine. You don’t just optimize for where buyers have been; you anticipate where they’re going. You have a point of view on AEO and GEO, you understand how large language models surface and cite content, and you build the infrastructure to make BigPanda visible and credible across every surface that matters. You leverage AI tools to move faster, test more, and scale content and technical SEO in ways that weren’t possible two years ago.
Paid Media & Performance Marketing
Set and own our paid media strategy with a performance marketing discipline – clear accountability for pipeline contribution, ROI, and spend efficiency. You know how to build a paid program that scales, and you know when not to scale until the measurement infrastructure supports it.
Security, Compliance & Governance
Own the security posture of our digital properties and ensure compliance across regions – including GDPR, cookie consent, and data privacy requirements. You understand how to work with Legal and IT to navigate these requirements. You bring the same rigor to vendor security reviews and contractor agreements, ensuring every partner in our ecosystem meets the bar.
Insights & Reporting
Translate digital performance into strategic decisions. You will own web analytics, build the reporting infrastructure that gives leadership real-time visibility into traffic, conversion, and pipeline contribution, and present a clear, confident point of view on what the data means and what we should do about it.
Infrastructure Rethink
Own and evolve our entire execution model – including how and when we engage external partners – with an eye toward building something more agile, AI-enabled, and less dependent on traditional agency structures.
Who You Are
You are AI-native. You build workflows with AI tools, you experiment with what’s possible, and you see the current moment as an opportunity to rethink how digital marketing functions. You have strong opinions about what the right stack looks like, and you’re willing to make the case for change even when it’s uncomfortable.
You have owned digital infrastructure end-to-end before – not just managed it. You’ve led a website redesign, navigated security and compliance requirements across regions, and built paid programs that are accountable to pipeline, not just impressions. You have a strong design sensibility and can direct creative partners with confidence.
You are an exceptional cross-functional partner. You know how to work alongside functions like Marketing Ops and Product Marketing to drive shared outcomes. You bring strategic altitude paired with operational excellence. You don’t wait for a perfect plan, you don’t need a large team, and you move quickly when something isn’t working.
What We're Looking For
- 12+ years in digital marketing with demonstrated, senior ownership of SEO/AEO/GEO, website strategy, paid media, and conversion optimization
- AI-native – you reach for AI tools first, know how to get results from them, and understand how to leverage them radically for velocity, creativity, and execution
- Proven experience auditing and rebuilding digital infrastructure in close partnership with Marketing Ops or similar functions
- Experience leading a full website redesign from business case through launch, with a strong eye for design
- Expertise in AEO, GEO, and AI-generated search – with a forward-looking point of view on where this is headed
- Experience owning website security posture, GDPR/consent compliance, and vendor security reviews across multiple regions
- Strong negotiation and vendor management skills – able to hold agencies and contractors to a high bar
- Performance marketing discipline with clear accountability for pipeline contribution and ROI
- Exceptional communicator – able to translate complex digital strategy into compelling narratives for senior leadership
- Natural collaborator – able to work alongside technical and operational functions to drive shared outcomes
About BigPanda
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $151,725 - $210,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 12+ years of experience in digital marketing
- Senior ownership of SEO, AEO, GEO, website strategy, paid media, and conversion optimization in B2B SaaS
- Experience leading a full website redesign end-to-end, from business case through launch
- Strong eye for design and digital experience, with proven UX/UI experience
- Forward-looking expertise in AEO, GEO, and AI-generated search
- Performance marketing experience with accountability for pipeline contribution and ROI
- Experience owning website security posture and GDPR/consent compliance across multiple regions
- Fluency with modern MarTech ecosystems and AI-assisted web development tools
- Experience building and managing high-performing agency ecosystems
- Strong communication skills for presenting digital strategy to senior leadership
- Ability to work remotely from the United States
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
Gallery
