It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview:
The Senior Director of Technology Strategic Operations and Business Office to lead and manage the operational and financial aspects of our Technology organization. This critical role will partner closely with the CTIO and technology leadership team to drive strategic planning, operational excellence, financial management, and business administration, ensuring alignment with overall company objectives. The ideal candidate is a strategic thinker, a strong leader, and a results-oriented individual with a proven track record of success in technology operations and business management.
Job Qualifications:
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Bachelor's degree in Business Administration, Finance, Information Technology, or a related field; MBA preferred.
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10+ years of experience in technology operations, business management, or a related field, with increasing levels of responsibility.
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Proven track record of success in strategic planning, financial management, and operational excellence within a technology organization.
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Strong leadership skills with the ability to motivate and manage teams.
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Excellent communication, interpersonal, and presentation skills.
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Strong analytical and problem-solving skills.
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Deep understanding of technology trends and best practices.
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Experience with budgeting, forecasting, and financial reporting.
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Experience with vendor management and contract negotiation.
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Experience with SDLC processes is a plus.
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Knowledge of ITIL or other IT service management frameworks is a plus.
Location Requirement:
This role is located in the Greater Phoenix area. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.
Key Result Areas (KRAs):
Strategic Planning & Execution:
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Lead the development and execution of the Technology organization's strategic plan, including defining key performance indicators (KPIs), setting goals, and tracking progress.
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Collaborate with technology leaders to identify opportunities for innovation, efficiency improvements, and cost optimization.
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Conduct market research and competitive analysis to inform strategic decision-making.
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Facilitate the annual budget planning process and manage budget allocation across technology departments.
Operational Excellence:
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Oversee the day-to-day operations of the Technology Business Office, ensuring smooth and efficient processes.
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Develop and implement operational policies and procedures to optimize resource utilization and improve service delivery.
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Manage vendor relationships and negotiate contracts to ensure cost-effectiveness and service quality.
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Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
Financial Management:
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Manage the Technology organization's budget, including forecasting, tracking expenses, and analyzing variances.
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Develop and implement cost control measures to optimize spending and maximize return on investment.
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Provide financial reporting and analysis to the CIO and technology leadership team.
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Collaborate with Finance to ensure accurate financial reporting and compliance.
Business Administration:
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Oversee resource management, including headcount planning, talent acquisition, and performance management.
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Manage technology-related administrative tasks, such as procurement, contract management, and facilities management.
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Develop and implement communication strategies to keep stakeholders informed of technology initiatives and progress.
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Ensure compliance with relevant regulations and policies.
Leadership & Team Management:
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Lead and mentor a team of business operations professionals, fostering a culture of collaboration, innovation, and high performance.
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Provide guidance and support to technology leaders on operational and financial matters.
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Build strong relationships with key stakeholders across the organization.
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Must be able to collaborate in-person with occasional impromptu in-person meetings
Skills:
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Strategic Planning
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Project and Program Management
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Business Acumen
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Stakeholder Communication
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Data-driven decision making
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Risk Management
Physical Requirements
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In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
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Must be able to collaborate in-person with occasional impromptu in-person meetings
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Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
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Mobility: Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
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Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
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Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
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Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
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Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
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Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.
Compensation:
DOE
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
Dutch Bros Coffee Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Dutch Bros Coffee and has not been reviewed or approved by Dutch Bros Coffee.
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Healthcare Strength — Full‑time shop and HQ employees receive medical, dental, and vision with three plan options including a $0 employee‑only medical plan, and eligibility begins the first of the month after 30 days in a full‑time role.
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Retirement Support — Employees age 18+ can enroll in the 401(k), and after one year and 1,000 hours the company matches contributions up to 4%, extending access to part‑time staff.
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Leave & Time Off Breadth — Full‑time shop employees have paid vacation and sick time, while HQ lists two weeks PTO in year one plus eight paid holidays and two flex days, alongside paid volunteer time.
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What We Do
Dutch Bros Coffee is a fun-loving, mind-blowing drive-thru coffee company dedicated to making a massive difference one cup at a time. We were founded in Grants Pass, Oregon in 1992 and are now sharing our vibrant culture and fully customizable drinks at over 900 locations across 18 states. We serve a wide variety of unique, handcrafted beverages such as our exclusive Dutch Bros Rebel™ energy drink, specialty coffee, nitrogen-infused cold brew, teas, lemonades, sodas and more. We are wholeheartedly focused on radiating kindness and sharing the Dutch luv. In addition to our mission of speed, quality and service, we are passionate about giving back to the communities we serves. Through local giving and annual company-wide initiatives, we make impactful contributions to causes across the country.
