Senior Director - SMB & commercial

About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Position Overview:

As the Director of SMB Sales at Freshworks, you will be at the helm of driving sales growth and expanding our market presence across the SMB segment. Leading a dynamic team, you will spearhead strategic sales initiatives tailored to the unique needs of small and medium-sized businesses worldwide. Your primary focus will be on crafting and executing strategies to drive revenue, and optimize sales performance. This pivotal role demands a seasoned leader with a deep understanding of SMB dynamics, a strategic mindset, and a track record of delivering tangible results in sales leadership within the software and SaaS industries. You will play a crucial role in driving Freshworks' mission forward, with innovative solutions and driving sustainable growth in the SMB segment.

• 12-15 years of demonstrated success in SaaS sales, particularly in the SMB & Commercial segment doing outbound motion to global markets (specifically North America) with ownership of >$50M ARR revenues
• Proficiency in articulating a clear vision and setting strategic goals for the SMB & Commercial sales business, aligning with overall company objectives.
• Strong Growth Mindset. Ability to identify new opportunities within industry verticals and execute tailored expansion strategies. Strong market analysis skills and adaptability to changing market conditions.
• Demonstrated experience in 1-100 journeys. Proven track record of strategically growing businesses and consistently surpassing sales quotas within the SMB & Commercial market.
• Strong data driven approach to articulating problems and suggest appropriate solutions
• Experience in managing the complete deal cycle, from discovery through closure, beyond just managing SDR/BDR teams and generating increasingly exponential revenue in high-velocity environments with tenured stay.
• Minimum of 5 years in sales management and international territory management roles. Experience leading teams of 30 or more span, with a focus on driving results through effective coaching and development and fostering a culture of continuous improvement.
• Comprehensive understanding of solution selling methodologies and experience in navigating complex sales cycles, particularly with CXOs.
• Commitment to maintaining operational discipline, including monitoring sales activities and ensuring forecast accuracy through meticulous CRM management.
• Proactive approach to cross-functional collaboration, working closely with departments such as Marketing, Sales Development, Pre-Sales, Sales Operations, Legal, and Finance to drive cohesive strategies and achieve collective goals.
• Willingness to work in all shifts to effectively engage with regional teams and customers.

All your information will be kept confidential according to EEO guidelines.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.