Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Director de Gestión de Cuentas Estratégicas (Account Management Director)
Ubicación: Bogotá, Colombia
Área: Comercial / Ventas Corporativas
Reporta a: Vicepresidente Comercial / Gerente General
Buscamos un(a) Director(a) de Gestión de Cuentas Estratégicas con sólida experiencia en liderazgo comercial, desarrollo de negocios y administración de relaciones con clientes corporativos. Esta posición será responsable de definir y ejecutar estrategias de crecimiento, retención y expansión de cuentas clave, garantizando altos niveles de satisfacción y rentabilidad para la organización.
El candidato ideal combinará visión estratégica, liderazgo de equipos de alto desempeño y capacidad para construir relaciones de largo plazo con clientes y stakeholders de nivel ejecutivo.
Responsabilidades PrincipalesLiderar la estrategia comercial y de gestión de cuentas para clientes estratégicos en Colombia y/o la región asignada.
Desarrollar planes de crecimiento sostenibles enfocados en retención, expansión y diversificación de ingresos.
Construir relaciones sólidas con tomadores de decisión y ejecutivos C-Level de clientes clave.
Identificar oportunidades de negocio mediante análisis de mercado, tendencias de la industria y necesidades del cliente.
Dirigir equipos de Account Managers y líderes comerciales, promoviendo una cultura orientada a resultados y excelencia en el servicio.
Supervisar el cumplimiento de indicadores de desempeño, metas comerciales y niveles de satisfacción del cliente.
Liderar negociaciones comerciales complejas, renovaciones contractuales y acuerdos estratégicos.
Trabajar de manera transversal con áreas de Operaciones, Producto, Finanzas y Servicio al Cliente para garantizar una experiencia integral.
Gestionar iniciativas de alto impacto que involucren múltiples áreas de la organización.
Presentar resultados, estrategias y planes de acción ante la alta dirección.
Identificar riesgos comerciales y desarrollar planes de mitigación oportunos.
Garantizar el cumplimiento de las políticas corporativas y los estándares de gobierno comercial.
Profesional en Administración de Empresas, Ingeniería Industrial, Mercadeo, Economía o carreras afines.
Posgrado o MBA deseable.
Más de 10 años de experiencia en ventas consultivas, desarrollo de negocios, account management o liderazgo comercial.
Mínimo 5 años liderando equipos comerciales de tamaño medio o grande.
Experiencia comprobada gestionando cuentas corporativas estratégicas y generando crecimiento sostenible de ingresos.
Experiencia en negociación con clientes empresariales y ejecutivos de alto nivel.
Capacidad demostrada para liderar iniciativas complejas y proyectos transversales.
Conocimiento de metodologías de ventas consultivas y gestión de cuentas clave.
Manejo avanzado de indicadores comerciales, forecast y planeación estratégica.
Dominio de herramientas CRM.
Nivel de inglés intermedio-avanzado o avanzado.
Disponibilidad para viajes nacionales e internacionales según las necesidades del negocio.
Liderazgo e influencia.
Orientación al cliente.
Pensamiento estratégico.
Negociación y manejo de relaciones.
Toma de decisiones basada en datos.
Desarrollo de equipos.
Comunicación ejecutiva.
Orientación a resultados.
Oportunidad de liderar una función estratégica con impacto directo en el crecimiento del negocio.
Interacción permanente con clientes corporativos de alto nivel y liderazgo ejecutivo.
Ambiente dinámico, innovador y colaborativo.
Paquete de compensación competitivo, esquema de incentivos y beneficios corporativos.
Oportunidades de desarrollo profesional y crecimiento dentro de la organización.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Skills Required
- Degree in Business Administration, Industrial Engineering, Marketing, Economics or related
- Postgraduate degree or MBA
- More than 10 years experience in consultative sales, business development, account management or commercial leadership
- Minimum 5 years leading medium or large commercial teams
- Proven experience managing strategic corporate accounts and delivering sustainable revenue growth
- Experience negotiating with enterprise customers and C-level executives
- Demonstrated ability to lead complex cross-functional initiatives and projects
- Knowledge of consultative sales methodologies and key account management
- Advanced use of commercial metrics, forecast and strategic planning
- Proficiency with CRM tools
- Intermediate-advanced or advanced English
- Availability for national and international travel as needed
Genesys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesys and has not been reviewed or approved by Genesys.
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Strong & Reliable Incentives — Annual bonuses are described as consistently funded and meaningful, elevating total compensation. Structured variable pay and regular payouts reinforce confidence in incentives across numerous roles.
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Leave & Time Off Breadth — Open (unlimited) PTO, volunteer time off, and company recharge days create flexible time-away options. Remote-friendly policies and occasional holiday shutdowns add to the sense of generous time off.
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Parental & Family Support — Paid parental leave with no waiting period, fertility support, and adoption assistance signal strong family-oriented benefits. These offerings stand out as modern and comprehensive within the package.
Genesys Insights
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
