The Senior Director of Risk Management is responsible for designing, implementing, and overseeing a comprehensive risk management framework that safeguards the organization’s mission, assets, people, and reputation. This role ensures that strategic, operational, financial, compliance, and reputational risks are proactively identified and managed in alignment with the organization’s goals.
The Senior Director of Risk will oversee the organization’s comprehensive commercial insurance and risk management program, assessing risks that could impede reputation, safety, security, or financial success of the organization.
Role & Responsibilities
Enterprise Risk Strategy
- Develop and lead an enterprise-wide risk management (ERM) framework
- Identify emerging risks related to programs, partnerships, funding streams, and regulatory environments.
- Align risk strategy with organizational mission, growth plans, and impact goals. Conduct risk assessments, collecting and analyzing documentation, statistics, reports, loss runs and market trends. Maintain an updated enterprise risk assessment and related mitigation plans.
- Establish policies and procedures to identify, evaluate and address risks in the organization’s services and departments. Coordinate with other departments to ensure enterprise risks are appropriately analyzed and addressed.
- Review and assess risk management policies and protocols; make recommendations and implement modifications and improvements, while remaining cognizant of the cost/benefit relationship.
- Identify opportunities for risk management improvements by reviewing trends, loss runs, best practices, discussions with business unit leaders, and through site visits.
- Recommend and implement risk management solutions such as insurance, safety and security policies and related training, business continuity plans or recovery measures.
- Primary point of contact and coordination with insurance brokers for commercial insurance programs. Negotiate and manage broker fees as well as services delivered.
- Administer the organization’s workers compensation program and ensure the organization is appropriately addressing safety and OSHA compliance.
- Draft and present risk reports and proposals to senior staff, executive leadership and periodically to the board of directors.
- Work closely with operations to reduce risk through modifications in procedures and practices.
- Ensure all contracts, agreements, memoranda of understanding, grants, leases and other documents that obligate the organization are negotiated, reviewed with respect to insurance to ensure the organization is protected, is aware of its liabilities and risks and can meet all requirements.
Risk Assessment & Mitigation
- Conduct regular risk assessments and scenario analyses across operations, programs, and geographies.
- Design and implement mitigation strategies, controls, and monitoring systems.
- Oversee business continuity planning, emergency management, and security protocols.
- Oversee safety, loss prevention, and security personnel.
- Manage vendor relationships related to risk management.
Compliance & Governance
- Ensure compliance with applicable laws and regulations including OSHA, FMSCA/DOT, life safety code, fire systems, ADA, TCEQ, TDLR, etc.
- Partner with legal and finance teams on audits, reporting, and governance processes.
- Advise executive leadership and the board on risk exposure and mitigation strategies.
Operational & Program Risk
- Work closely with program leaders to identify risks in service delivery, partnerships, and community engagement.
- Continually evaluate operational risks and recommend mitigation strategies.
Financial & Funding Risk
- Manage the organization’s commercial insurance portfolio.
- Collaborate with finance leadership to monitor financial risks, including funding volatility, grant/contract compliance, and resource allocation.
People & Culture
- Promote a culture of risk awareness, accountability, and ethical decision-making.
- Train staff and leadership on risk identification and mitigation practices.
Crisis Management
- Lead response planning for crises, including operational disruptions, public relations issues, or significant safety or security concerns.
- Serve as a key advisor during high-risk incidents.
Supervisory Responsibility
This position has supervisory responsibilities over the Safety & Security team.
Required Skills & Qualifications
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of progressive experience in risk management, compliance, occupational safety, insurance or related fields.
- Demonstrated experience building or leading enterprise risk management systems.
- Strong knowledge of relevant regulatory environments
- Valid drivers license and reliable transportation to travel across work sites.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift to 15 pounds at times.
- While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
- The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Equal Employment Opportunity Statement:
Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
Background Check Requirement:
Employment is contingent upon the successful completion of a pre-employment background check. This may include verification of employment history, education, criminal background, and other information relevant to the position.
#IND2
Skills Required
- Bachelor's degree
- Advanced degree
- 10+ years progressive experience in risk management, compliance, occupational safety, insurance or related fields
- Demonstrated experience building or leading enterprise risk management systems
- Strong knowledge of relevant regulatory environments (OSHA, FMCSA/DOT, ADA, TCEQ, TDLR)
- Valid driver's license and reliable transportation for travel across work sites
What We Do
For over six decades, Goodwill Central Texas has relentlessly focused on a single goal: Transforming generations by empowering people through education, career training, and work. We believe that education and work are the only true pathways out of poverty, and strive to provide opportunities for people in our community who face obstacles to sustainable employment: people who have disabilities, people lacking education, people with criminal backgrounds, people facing homelessness, and youth lacking opportunity.
