Senior Director, QA

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Senior level
eCommerce • Fashion • Retail
The Role
Leads regional quality assurance operations for apparel manufacturing, including KPI management, SOP improvement, vendor scorecards, factory training, social compliance, CTPAT, audits, and on-time quality delivery. Builds high-performing teams, develops succession plans, supports QA application systems, and resolves complex stakeholder and supplier issues. Requires extensive garment manufacturing, quality management, GMP, pattern-making, grading, and shrinkage expertise, plus frequent travel to factories.
Summary Generated by Built In
About Us

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women’s, men’s and kid’s apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Specific Responsibilities Would Include:

Leadership in QA operations management, KPI management, team building, SOP development, customer engagement, team performance management, vendor/factory training, Social Compliance and CTPAT.  Ensure first right quality and on time delivery. Hands-on leader and creative strategist skilled at navigating ambiguity to deliver impactful, out-of-the-box business resolutions

  • Lead all regional teams to drive execution to meet or exceed customers’ quality requirements and to comply with legal regulations
  • Manage KPI to drive operational excellence
  • Assess and improve standard operating procedures and processes
  • Maintain vendor/supplier scorecard based on established KPI and metrics to drive continuous improvement
  • Champion performance management to develop teams and to build succession plan
  • Collaborate to devlop vendor/factory training program with an objective to enable vendor/factory self-sufficient and self-certification in the long term base on DHU.
  • Partner with North America to support field factory Good Manufacturing Process by conducting Technical audit base on Centric minimum requirements.
  • Support QA Apps system development to drive efficiency during inspection process and to facilitate data capturing and management reporting
  • Engage relevant stakeholders in business internally and externally to build working relationship
  • Engage relevant stakeholders in business internally and externally to deal with difficult situation where joint intervention and decision is required
Our Best Fit Candidate Would Have:

Additional Requirements                                                                                                                                       

  • 15+ years of working experience in quality assurance / compliance / engineering / manufacturing of which 5 years in senior management role
  • Knowledge in latest quality management and good manufacturing practices
  • Technical Knowledge of Garment Manufacturing Process from First in to last out of factory.
  • Technical knowledge in Pattern making, grading and shrinkage distribution.
  • Capable in multi-tasking with analytical mindset, problem solving, details oriented and embracing diversity
  • Excellent verbal and written communications skills, champion in communication
  • Proficient in Microsoft Office, championed the adoption of digital tools

Competency Requirements ((if applicable))                                                                                                                                       

Leadership Commitments:

  • Inspire Others 
  • Grow Talent 
  • Promote Belonging
  • Spark Ownership 

 

Behavioral Competencies:

  • Decision Making
  • Communication
  • Collaboration
  • Commitment
  • Conflict Management and Problem Solving

Language Proficiency:

Fluent in: English


Specific Working Conditions

Frequent travel is required to support all local team and factory.


Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.

Skills Required

  • 15+ years of experience in quality assurance, compliance, engineering, or manufacturing
  • At least 5 years of experience in a senior management role
  • Knowledge of current quality management practices and Good Manufacturing Practices
  • Technical knowledge of the garment manufacturing process from first-in to last-out of factory
  • Technical knowledge of pattern making, grading, and shrinkage distribution
  • Ability to multitask with an analytical mindset, problem-solving skills, attention to detail, and appreciation for diversity
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office and adoption of digital tools
  • Fluent English
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The Company
HQ: New York, NY
1,714 Employees
Year Founded: 2018

What We Do

Centric Brands is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in the kids, men’s and women’s apparel, accessories, beauty, and entertainment categories. The Company’s portfolio includes licenses for more than 100 iconic brands, including Calvin Klein®, Tommy Hilfiger®, Nautica®, Spyder®, and Under Armour® in the kid’s category; Joe’s Jeans®, Buffalo®, and Hervé Léger® in the men’s and women’s apparel category; Kate Spade®, Michael Kors®, All Saints®, Frye®, Timberland®, and Jessica Simpson® in the accessories category; and in the entertainment category, Disney®, Marvel®, Nickelodeon®, and Warner Brothers® among many others. The Company also owns and operates brands such as Zac Posen®, Hudson®, Robert Graham®, Avirex®, and Taste Beauty® and operates a joint venture brand, Favorite Daughter, with Sara and Erin Foster. The Company’s products are sold primarily in North America through leading mass-market retailers, specialty and department stores, and online. Centric Brands LLC has unparalleled expertise in product design, development and sourcing, retail and digital commerce, marketing, and brand building. The Company is headquartered in New York City, with U.S. offices in Los Angeles and Greensboro, and international offices in London, Toronto, and Montreal. For more information about Centric Brands, please visit https://www.centricbrands.com.

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