Hi, we're Oscar. We're hiring a Senior Director to join our Provider Experience team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
The Senior Director of Provider Experience is a strategic role responsible for deeply understanding the provider experience and then developing and executing a roadmap of cross-functional initiatives. This high-performing leader is a curious and analytical doer, and will work in a fast-paced environment to influence key partners to deliver impactful outcomes.
Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $218,592 - $286,902 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.
Responsibilities:
- Develop deep framework and measures for understanding the experience of Oscar's providers and the impact experience has on Oscar's network.
- Be the voice of and advocate for the provider experience internally and externally.
- Define and shape the Oscar Provider Experience strategy. Collaborate with leaders across Oscar to identify and analyze strategic opportunities to define the roadmap driving Oscar's Provider Experience.
- Lead the execution of multiple simultaneous, high-visibility strategic projects, and partner with cross-functional leaders to operationalize recommendations.
- Foster relationships with SMEs and functional leaders across Oscar to understand problems impacting providers and drive alignment around the broader strategic vision.
- Effectively communicate goals and findings and drive organizational change management.
- Maintain deep healthcare market and provider experience industry knowledge, keeping a pulse on vendor innovation, regulatory changes, and competitor models.
- Leverage data to drive insights, root cause analysis and ROI assessments.
- Recruit, lead and develop a strong team dedicated to delivering high impact outcomes.
- Compliance with all applicable laws and regulations
- Other duties as assigned
Requirements:
- A bachelor's degree or commensurate 4 years of experience
- 15+ years experience, with 10+ of those years in healthcare consulting or a strategic role in the healthcare industry
- 7+ years experience collaborating and influencing at the executive level
- 5+ years experience defining and deploying strategies for organizations at the company level
Bonus points:
- Master's degree from top-tier program in business, health administration, or related field
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
Top Skills
What We Do
Health care is broken; we're trying to fix it. The Oscar team is focused on utilizing technology, design and data to humanize health care. We're a group of technology and health care professionals who looked at the current state of the US health care system, got frustrated by the horrible consumer experience, and decided to do something big about it. Backed by a renowned set of investors and advisors, we’ve set out to revolutionize health care.
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