Senior Director of Program Management

Global High-Net-Worth is a leader in the HNW and ultra HNW insurance market with capacity to write insurance on residents in over 150 countries. For 20 years, we have delivered value through innovation and provided superior service to our customers by partnering with our third-party distributors. Identified as one of the key pillars for Manulife’s Asia segment, Global HNW been given a mandate to expand into new markets and rapidly grow sales.

The Senior Director of Program Management will be highly visible role, tasked with implementation GHNW’s / Manulife Bermuda’s strategic priorities. This entrepreneurial role will operate as a leader, a strategist, and a consultant.  The Senior Director will roll up their sleeves and collaborate closely with global teams to drive sales and implement critical business initiatives.  A successful candidate must be able to champion change within the organization, develop business intelligence capabilities / drive the data driven decision making, and delivery on cross functional projects.

Responsibilities

• Champion change management initiatives and engage collaborators to ensure buy-in and successful execution of strategic projects
• Establish and maintain a program management framework to support the oversight and execution of global business initiatives
• Own and manage the successful planning, solutioning and execution of key initiatives, as well as complete ad-hoc projects, requests, and analysis
• Develop data strategies, governance and reporting to provide greater transparency, accountability, and drive data driven decision making
• Drive the integration of AI capabilities to enhance the way we do business
• Partner across business lines, geographies and value streams to ensure strategic objectives achieve intended outcomes
• Work within a complex organization, adapt, and innovate to support the dynamic needs of the business
• Act as a change agent and leverage new concepts (e.g. Human Centered Design) to embrace new ways of working and move the business forward
• Effectively communicate to motivate, empower and align people and teams across the organization
• Build beneficial networks to achieve collective business goals

Knowledge / Skills / Competencies

• Bachelor’s degree required, MBA or other postgraduate degree preferred
• Superior problem-solving skills – Ability to take on complex challenges, design and communicate concrete action plans to address and overcome these challenges, and implement solutions

• Advance data analytics, data visualization and data management experience – Have managed data organizations and developed actionable business insights and data driven decision capabilities. Experience developing dashboards in Power BI and Salesforce
• Excellent project delivery/change management skills - Ability to lead, organize and prioritize one-to-many streams of work simultaneously. Have demonstrated success implementing multi-faceted plans that span multiple working teams / divisions

• Compelling ability to communicate - Develop narratives and communicate with both technical and non-technical collaborators
• Ability to effectively influence others - Negotiate with, influence, garner support to achieve intended outcomes, with or without authority
• Technology savvy – Leverage technology to plan, innovate and drive results

• Business acumen – Knowledge of the international high-net-worth market would be an asset
• Strategic thinking – Ability to think broadly and strategically, including the ability to translate long-term goals and objectives into short-term tactical plans and capacity to make decisions in the face of ambiguity

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, Ontario

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.