Senior Director of Product

| Phoenix, AZ, USA | Hybrid
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BigTime Software is seeking a Senior Director of Product to design, build and execute on the vision of our best-in-class PSA. As a veteran product leader, you will take our fast-paced & dynamic team to the next chapter of our growth. This is an exciting opportunity to lead a team of talented individuals who guide some of our most vital product areas; focusing on seamless roadmap execution and delighting our customers. The right candidate will not only be an innovative leader, they must also be passionate about rolling up their sleeves to deliver on the product strategy and roadmap execution, and deliver results.
Who is BigTime?
We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly be named on Crain's Best Places to Work 2 years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.
What You'll Be Accountable For:

  • Lead the product managers responsible for the consultant experience (time, expense, projects), reporting & analytics, integrations, and BigTime AI
  • Develop and lead the long-term product vision, strategy and roadmap for the portfolio of products
  • Deliver, innovate and grow the product portfolio with user-centric experiences in close collaboration with UX designers, product managers, and engineers.
  • Champion the "Voice of the Customer" from discovery all the way to execution – reviewing usage trends, engagement, pathing and more.
  • Key partner with GTM leadership on market trends and competition, contributing to our thought leadership strategy.
  • Oversee internal relationships with Marketing, Sales, Implementation, Success and Support to ensure customer satisfaction, a healthy feedback loop – delivering on constant innovation.
  • Complete ownership of release schedule & ongoing prioritization

Who You Are:

  • 10+ years experience in product management within a SaaS organization.
  • 5+ years experience leading teams and developing product managers.
  • Customer-centric approach to understanding insights and championing their voice.
  • Experience leading & implementing an Agile/Scrum environment.
  • Experience with a wide variety of product lines/offerings, preferably in enterprise SaaS.
  • Ability to prioritize features and create roadmaps backed by data-driven business cases.
  • Natural ability to prioritize features and create roadmaps
  • Proven track record of delivering data-driven and automated solutions from concept to successful launch. Experience in growth product management is a plus.
  • Experience with business intelligence solutions, concepts, and methodologies with visualization tools like Power BI, Tableau, Looker, Sisense, Domo or similar.
  • Understanding of AI concepts and how they can be applied to solve business or customer problems

What We Offer:

  • Competitive salary and a quarterly bonus
  • Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
  • 401k with generous company match
  • Paid Parental Leave & Access to Parently platform
  • Hybrid work schedule - In office 2-3 times a week
  • Generous time off and paid company holidays
  • Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)
  • Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water
  • Company provided latest technology & software tools
  • Chicago & Boston office offer onsite gym

As a Leader, you have significant experience with these foundational competencies:
Strategic Decision Making; The ability to develop a long-term vision and plan for the organization, and to make decisions that align with that vision. The ability to make tough decisions, often with limited information and in complex situations, and to consider the potential impact of those decisions on the organization. Staying focused on goals.
Innovation & Change Management; The ability to anticipate and navigate change within the organization, and to lead others through transitions. Strong understanding of need for change in high-growth environment. The ability to think creatively and to foster a culture of innovation within the organization. Willingness to think outside of the box and try new strategies.
Communication; The ability to communicate effectively with all stakeholders, both verbally and in writing. Ability to adapt communication style to different audiences. Ability to deliver compelling executive-level presentations, including board level presentations, story telling through the utilization of business and data insights.
Emotional Intelligence; The ability to understand and manage one's own emotions and those of others. Ability to use that understanding to build strong relationships and influence others. The ability to empathetically give feedback and execute Radical Candor as needed.
Team Building & Leadership; The ability to build and lead high-performing teams. Ability to develop and coach team members to reach their full potential. The ability to create an environment of collaboration and support on the team and foster a sense of safety. Service leadership skills. Sharing power, putting the needs of others first and helping people develop and perform as highly as possible.
Operational Acumen; Making data-driven decisions. The ability to establish KPIs effectively. Tying operations to numbers. Objectively evaluate team performance using healthy metrics. The ability to understand and manage financial resources effectively and to make sound financial decisions for the organization.

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Technology we use

  • Engineering
  • Product
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An Insider's view of BigTime Software, Inc.

How would you describe the company’s work-life balance?

BigTime prioritizes work/life balance better than any place I have ever been. Bigtime does have a hybrid working environment, I believe the office requirements are fair. As I have recently returned to work from parental leave, my management team has made this a smooth transition and makes sure that I have support both personally and professionally


Implementation Manager

How do you collaborate with other teams in the company?

In my role, I work in a cross functional capacity everyday, and I understand that we all have things on our plate that need attention, however I have found that those who I work with are always inclined to help, and an added bonus is that we somehow always come up with how to do something better or more efficient for the next time.


Senior Product Education Specialist

How has your career grown since starting at the company?

I began here as a BDR on our Sales Team straight out of college. Within my first 6 months, I realized I loved working directly with our current customers so my managers helped me create an IDP plan to help me attain the goals I needed to in order to move into a customer-facing role. This plan helped me achieve my current role, which I love!


Customer Success Associate

How do you make yourself accessible to the rest of the team?

It’s important to have an open-door policy where the team knows they can come to me with anything. I also
run skip level connects regularly throughout the year where I meet with the individuals who report to my direct reports to listen to any concerns they have, see how they can be better supported, and just get an idea of how things are going


VP of Customer Experience

What are some things you learned at the company?

BigTime is a place that has allowed me to grow my skills in my field. As a growing firm, there is always something new going on with technologies and software being explored and how to better the company as we continue to grow in client and employee base. I have enjoyed working with my team and learning from my supervisors


Jr Systems Engineer

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Benefits
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan with a match
- Snacks, Cold Brew, La Croix, Bubbly and More

Volunteer in local community
Our Community Involvement Committee ensures that we have at least one volunteer event every quarter for our company and gives multiple other opportunities to help our community throughout the year
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
We have a company wide meeting in Chicago once a month to ensure that all of our employees, across our different locations, are alligned on everything going on at BigTime
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
BigTime believes in the importance of educating our employees on unconscious bias so we provide at least 2 sessions a year that our employees must attend
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
BigTime places huge emphasis on physical and mental wellness so we provide free gym memberships to our Chicago office, a yearly wellness stipend, lunch & Learns, and free weekly yoga sessions!
Team workouts
BigTime offers two free yoga sessions every week to our employees in the Chicago office
Mental health benefits
Wellness days
BigTime offers 2 Refresh Days per year that are separate from our PTO to ensure our employees are physically and mentally at their best!
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Paid volunteer time
In the spirit of service, BigTime Employees pledge to giveback at least 1% of their paid working time (20 hrs) to the community, whether through our company sponsored events or on their own time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
We offer all our employees a free divvy membership as well as commuting and parking benefits.
Company-sponsored outings
BigTime sponsors quarterly team building events and activities everyone in the company can enjoy!
Free snacks and drinks
Some meals provided
We have catered lunch in the office multiple times a month for Lunch & Learns and other exciting events, as well as a weekly GrubHub stipend for employees to use on Fridays
Company-sponsored happy hours
We throw New Hire Mixers every month in the office as well as additional team building and cross functional celebrations
Onsite office parking
There are several garages in the area including one attached to our building, which is crucial for those cold Chicago winters!
Recreational clubs
BigTime sponsors several recreational leagues including a kickball team, bowling team, and beach volleyball. No matter the season we encourage our employees to have fun and be active!
Fitness stipend
In addition to free gym membership and weekly yoga, BigTime offers our employees a yearly fitness stipend they can use fortheir mental or physical health
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
BigTime offers a wide range of job training to all of our departments! Including Challenger training for our sales team and a robust career development plan across all departments
Lunch and learns
We do at least one lunch and learn every month; usually celebrating different holidays, cultures, or mental and physical wellbeing
Promote from within
Mentorship program
Aside from job shadowing and mentorship, each new hire at BigTime is assigned to an employee from a different team to ensure cross functional collaboration and relationships across all departments
Customized development tracks
Personal development training

Additional Perks + Benefits

BigTime promotoes a culture of inclusion and fun, where everyone can be their authentic selves. All of our perks help build each employee up and give them the tools they need to be successful in their careers as well as life outside the office. We are always looking at new ways to improve our perks and benefits and truly appreciate employee feedback regarding them.

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