Senior Director of Product Operations

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
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Role and Responsibilities

As the Senior Director of Product Operations, you will be responsible for the strategic and operational execution of product launches, content, merchandising, and go-to-market initiatives across Samsung's global business units. With a relentless focus on excellence, you will influence & collaborate with Global direct-to-consumer (DTC), business, and marketing teams to develop and execute industry-leading rich media content strategies that deliver measurable business impact. This leadership role requires a unique blend of strategic vision, operational expertise, and cross-functional collaboration to elevate Samsung's digital commerce experiences. Reporting to the Head of Product, this role will lead a world-class content and product launch operation team to deliver best in class merchandized experience of discovering and purchasing Samsung products, services via product, brand and lifestyle augmentation stories.
Lead the end-to-end content product lifecycle coverage including new product launches across all lines of businesses and other key moments that require new development based on business needs and also own the tools, further automation and process optimization roadmap across systems such as CMS, DAM and PIM.

Key Responsibilities

Content Strategy & Innovation

Develop and lead overall vision and strategy for merchandizing and product launch operations Develop and implement content strategies to hyper personalize (1:1) product experiences Partner with brand marketing & tech teams to build content frameworks that improve conversion rates Eventually lead the integration of Generative AI tools to enhance rich media creation and dynamic merchandising Set and continuously refine operation strategy and workflows (short and long term) to deliver on quarterly and yearly business and product goals and KPI targets.

New Product Launch Excellence

Streamline launch processes to accelerate time-to-market through efficient workflows Program manage new device launches with all cross-functional teams across all lines of businesses Drive product adoption and sales through targeted content strategies and compelling storytelling

Performance-Driven Content Operations

Serve as a key stakeholder and proponent of driving complex projects within cross-functional setup, developing and refining frameworks, aligning on trade-off grounded in data and market analysis, and advancing key initiatives that support corporate-level and division-level priorities. Champion the use of market insights, key online retail trends and shopper insights to drive decision-making and innovation across merchandizing strategy and tactics. Define and track Key KPIs including content engagement rates, page continuation and conversion lift Optimize site merchandising performance through continuous testing and data-driven insights Deliver revenue growth during key driver periods through strategic content planning

Operational Leadership & Business Acumen

Enhance catalog accuracy through proposed SKU management system enhancements and continuous process improvements Improve operational efficiency through automation and process optimization Manage budgets and resource allocation to maximize ROI on content investments Ensure merchandizing assortments between all line-of-businesses within the division and across are always well aligned and not duplicative/conflicting. Ensure our division’s seasonal strategies reflects as an exciting customer store experience and yet supports long-term brand and division goals. Provide clear leadership and direction regarding seasonal investments to ensure that smart risks/never-done-before being tested as feasible and that financial targets are met as well

Program Management & Operational Excellence

Establish and manage a structured intake process to prioritize and streamline content requests across teams Implement scalable program management frameworks to optimize team throughput and resource allocation Develop and monitor capacity planning models to balance workload across content production teams Align and support successful rollout of Samsung’s new products, marketing and sales efforts. Drive cross-functional alignment through regular plan reviews and stakeholder meetings

Vendor & Agency Management

Oversee end-to-end vendor relationships for creative services, including contract negotiations, SOW development, and performance management Establish and manage SLAs with creative agencies and production partners to maintain quality standards Lead cost negotiations with external partners to ensure optimal value and ROI for content production budgets Develop and implement vendor evaluation frameworks to assess performance and ensure continuous improvement

Cross-functional Collaboration

Partner with Suwon business leadership to develop high-impact content for seasonal campaigns Work with team leads to create and execute content programs that showcase Samsung's UVP Serve as a key liaison between product, engineering, marketing, sales, finance, legal, HR and other leadership teams to deliver key business requests and expand impactful content production, engagement, relevance and revenue growth via content strategy and planning.

Team Leadership & Development

Build and lead a high-performing, diverse team of content strategists and operations specialists Foster a culture of innovation, accountability, and continuous improvement Develop career growth frameworks for program managers, strategists and OPS specialists Actively listen to all members of the cross-functional team to ensure that innovative ideas are surfaced and acted upon, and that the team is empowered to own the business.

Compliance & Quality Assurance

Ensure all content meets legal, regulatory, and brand standards Implement quality control processes to maintain consistency across all digital touchpoints

Key Requirements

Strategic & Operational Expertise

• 15+ years of experience in product operations, content strategy, or digital merchandising

• 8+ years in leadership roles with P&L responsibility

• Proven ability to align content strategy with business goals and drive measurable outcomes

• Build scalable operation capabilities - defining requirements, setting SLA’s, improving workflows and partnering with LOB’s, engineering and global teams to enhance content platforms.

Vendor Management Expertise

• Extensive experience managing creative agencies and vendor relationships

• Strong contract negotiation skills with proven ability to optimize costs

• Experience developing and managing SOWs for creative services

Technical Proficiency

• Prior Product and Program management experience along with Content & Product Operations

• Hands-on experience with PIM systems, CMS tools and BI platforms

• Strong understanding of e-commerce technologies and digital workflow optimization

• Preferred - Gen AI tools leveraged in recent roles

Leadership & Collaboration

• Exceptional stakeholder management skills, with experience influencing C-level executives

• Track record of building and scaling high-performing teams

Industry Knowledge & Other skills

• Deep expertise in consumer electronics or retail, with a focus on omnichannel experiences

• Excellent communications and organizational skills, with the ability to clearly articulate vision, strategy, tactics to achieve the vision and results to different levels of audiences.

• Have put eCommerce at the center of omnichannel brand story through product passion, merchandising expertise and visual presentation customer lifestyle stories in recent experiences at global scale

• Have latest knowledge of digital consumer shopping behavior and trends and understands how technology influences and enables frictionless ecommerce

Education

• Bachelor's degree in Business, Marketing, Engineering or related field

• MBA or equivalent advanced degree preferred

Skills and Qualifications

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

The salary range for this role is expected to be between $278,000 and $343,500.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.