Senior Director, Process Operations

As the Senior Director, Process Operations, you will architect and run the downstream I2C operating system that connects Global functions with Regions, spanning Product, Brand/Marketing, Merchandising, Supply Chain, and Commercial. You will design the milestones, inputs/outputs, decision rights, and operating rhythm that ensure seasonal readiness and on‑time delivery from global plans to regional activation.

You are a thought partner and change agent who turns strategy into repeatable, measurable operating mechanisms, elevating speed to market, decision quality, and cross‑functional cohesion. You will define clear roles & responsibilities and handoff moments, stand up decision forums and governance, pilot and scale the seasonal cadence, and remove the root causes of downstream friction.

The Process Operations team sits at the heart of Arc’teryx’s end-to-end value chain, leading enterprise-wide alignment and advancing a culture of radical collaboration. We optimize the intersection of Product Creation, Supply Chain, Product Data, and Regional Go-To-Market, acting as an internal consultancy that identifies, designs, optimizes, and implements process improvements and operating model changes.

We establish the company’s I2C (Innovation to Consumer)/Go-To-Market rhythm of business by standardizing calendars and tools, clarifying deliverables and decision rights, and embedding KPI-led performance management. We govern product data, modernize reporting, and build capabilities that provide and enable forward looking visibility, better planning, faster decisions, and on-time seasonal delivery.

As an essential thought partner to executive leadership and cross-functional teams, we deliver clarity, consistency, and cohesion. Empowering our people to achieve operational excellence, accelerate our Go-To-Market approach, and strengthen the enterprise through quality processes and measurable outcomes.

The Senior Director, Process Operations leads the Downstream I2C pillar with a hyper‑focus on Global × Regional integration, driving clarity, consistency, and cohesion across Regions, Brand/Marketing, Merchandising, and Supply Chain to enable outstanding seasonal execution.

Cross‑Ops Coordination & Regional Integration

• Design and codify roles & responsibilities with clear handoff moments from Global to Regions and across functions (Product, Brand/Marketing, Merchandising, Supply Chain, Digital/Retail).
• Partner with Brand GTM Operations to maintain and enforce the global‑to‑regional delivery cadence and ensure seasonal and cross‑season readiness.
• Stand up decision forums (charters, inputs/outputs, timing, ownership) and an escalation path that enables fast, high‑quality decisions.
• Build and maintain a single enterprise view of downstream milestones (from line lock to regional buy, content readiness, allocation, logistics, channel readiness) with explicit inputs/outputs and ownership.
• Ensure consistent regional process intake and execution, aligned to Global Brand expectations, stage‑gate outputs, and downstream activation needs.
• Pilot the seasonal rhythm in season, then scale globally (cadences, agendas, artifacts), enabling scenario planning and cut‑off decisions.
• Identify and escalate systemic regional process breakdowns or recurring points of friction impacting Brand delivery, partnering with cross‑functional teams to remove root causes.
• Address and remove drivers of downstream conflict by simplifying processes, clarifying accountabilities, and sequencing work across tracks.

KPI‑Led Performance & Visibility

• Establish forward‑looking KPIs and risk signals (e.g., calendar adherence, content readiness, assortment lock, allocation readiness, logistics/S&OE readiness, site/retail activation readiness).
• Partner with Data & Reporting teams to deliver modern dashboards as the single source of truth across Supply Chain, Brand/Marketing, Merchandising, and Regions.
• Lead readiness checkpoints that connect upstream status to downstream impacts, ensuring on‑time seasonal delivery.

Operating Model, Governance & Tools

• Define and govern Global × Regional decision rights including what is decided where, when, and with what inputs.
• Standardize calendars, templates, briefs, and artifacts; ensure alignment with enterprise I2C and future multi‑track calendars.
• Partner with Systems & Tools to expand utilization of project management and visibility tools (e.g., Smartsheet‑like trackers) and integrate with product data governance.

Leadership, Change, and Capability Building

• Lead a small team (and a network of project/program managers) that drives cross‑functional adoption and integration across Regions and Global functions.
• Coordinate change management, training, and communications to embed new ways of working and ensure sustained adoption.
• Serve as a thought partner to executive leadership; translate strategic goals into operating mechanisms and measurable outcomes.

• Scaling Global × Regional decision rights & KPIs and embedding them into the enterprise operating model.
• Integrating S&OE (Sales & Operations Execution) and scenario planning into seasonal cut off decisions.
• Assessing product data modernization and reporting needs that increases transparency and accuracy for regional activation.
• Partnering on innovation commercialization processes to accelerate readiness across channels and regions.

• You have 12–15+ years of experience in global consumer/retail/apparel operations with deep exposure to GTM and regional operations; including 5+ years leading multi region or global programs at a director+ level.
• You have a proven track record of designing and running operating rhythms at scale (governance, cadences, artifacts) across multiple functions and regions.
• You have strong program and portfolio management capability; ability to pilot, iterate, and scale mechanisms beyond a single season.
• You have demonstrated success integrating Brand/Marketing, Merchandising, Supply Chain, and Commercial to deliver seasonal outcomes.
• You have a complete understanding of the product lifecycle process
• You thrive in a fast‑growth, entrepreneurial environment and help the team evolve through relationships and partnerships.
• You inspire breakthrough thinking and continuous improvement, creating mechanisms that scale beyond any single season.
• You have the ability to present strategic ideas and solicit buy-in from all levels of an organization
• You communicate the vision, align your team around common objectives, and foster commitment to these objectives.
• You are perceptive, emotionally intelligent, and able to partner cross-functionally, able to demonstrate a strong track record of teambuilding.
• You have strong influential leadership, with the ability to drive alignment across diverse cross-functional stakeholders at all levels of the business
• You drive organizational excellence through continuous communication and proactive, solutions-based approaches
• You have strong business acumen with the ability to lead in a complex matrix business environment
• You have the ability to think both strategically and tactically, with a persistent attention to detail
• You are proactive in identifying the root cause of issues and developing solutions