Key responsibilities for the role
Serve as technical owner of the Coates operating system and HW platform stack, defining the architecture that governs how the application, OS, and physical player hardware manifest in the physical locations.
Establish and enforce HW platform standards, configuration baselines, and governance frameworks that enable consistent, scalable deployments across the estate.
Maintain authoritative documentation of the HW platform architecture and lead its evolution in line with product and commercial direction.
Define and maintain a tiered model of physical player technology, mapping hardware performance tiers to application capability and commercial positioning.
Validate and formally approve new physical platform technologies before adoption into the Coates ecosystem.
Own the hardware lifecycle strategy — from procurement standards and refresh cycles through to retirement — standardising models across the estate to improve supportability and cost efficiency.
Drive the evolution of Coates deployment and upgrade models to reduce time, cost, and operational complexity for both Coates and its customers.
Define and implement secure, scalable approaches to OS patching, application updates, and remote device management across the deployed estate.
Lead the architecture for new site deployments, platform rollouts, and technology pilots — including tooling, imaging standards, and provisioning processes.
Ensure the reliability and uptime of the Coates technology estate through robust monitoring, observability tooling, and incident management frameworks.
Act as the senior escalation point for complex platform incidents spanning hardware, OS, network, or application layers.
Drive continuous improvement by analysing incident patterns, eliminating systemic issues, and providing regular estate health reporting.
Partner with the CTO and commercial leadership to define technology tiers that reflect genuine performance differentiation and support compelling customer propositions.
Evaluate emerging technologies and vendor solutions with both a technical and commercial lens, contributing platform capability to the product roadmap.
Define strategies to enable Coates solutions across mixed and multi-architecture store environments, expanding the addressable customer base.
HW Platform architecture & ownership
Hardware platform strategy
Deployment & upgrade engineering
Fleet operations & observability
Commercial & strategic contribution
Qualifications and experience
7+ years’ experience in platform engineering, systems architecture, or technology infrastructure within a technology product or managed services environment.
Demonstrated ownership of a proprietary or embedded technology platform — including OS management, device configuration, and fleet-scale deployment.
Proven experience managing field-deployed hardware estates across distributed locations, ideally in a comparable industry.
Track record of translating platform architecture decisions into commercial outcomes, including contribution to product strategy, tiered service models, or cost reduction initiatives.
Experience building and leading technical teams, with the ability to operate credibly across engineering, product, and executive stakeholders
Skills Required
- 7+ years experience in platform engineering, systems architecture, or technology infrastructure within a technology product or managed services environment
- Demonstrated ownership of a proprietary or embedded technology platform including OS management, device configuration, and fleet-scale deployment
- Proven experience managing field-deployed hardware estates across distributed locations
- Track record of translating platform architecture decisions into commercial outcomes (tiered service models, product strategy, cost reduction)
- Experience building and leading technical teams and operating credibly across engineering, product, and executive stakeholders
- Experience defining deployment, provisioning, imaging, OS patching, remote device management, and observability strategies for large device fleets
What We Do
Coates Group is a growing global technology and digital merchandising solutions provider creating immersive experiences for some of the world's leading brands and their customers. We are focused on creating dynamic, personalised and engaging experiences powered by our range of digital hardware and proprietary content management system. If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world, chances are you’ve interacted with our digital solutions! We work across 50+ global markets with our headquarters located in Sydney, Australia and other offices in Japan, India, China, the Middle East, Canada, Europe and the United States. Our people who we proudly call our “Crew” are at the heart of everything that we do. So, it is our commitment to empower and develop the people that set us apart. This is done by implementing new policies that our people care about like an annual market competitive bonus program, opportunities for growth and prioritisation for learning and development that includes kick-starting our new wellbeing program called Thrive. The cornerstone of Thrive is our flexible work approach, including a suite of flexible work options because we are believers that you should never miss an important life or work moment. Thrive also equips our crew with wellness tools and dedicated time to prioritise our health with Yoga and Meditation programs as well as a Global Wellness Day off to enjoy and recharge plus a Give Back Day for the opportunity to make an impact on the community. Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). We are one global crew with diverse perspectives that make us stronger. We are curious, charismatic and authentic. And together, we make our purpose become a reality, to create immersive brand experiences for everyone
