Senior Director, Performance

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Director, Performance - JLL (Life Sciences Platform)

What this job involves: Build and own the performance discipline for Life Sciences. From 1 January 2027 every performance role reports into an account, to a PMO Lead or an Account Director. Nobody reports to this role. It is a function builder, not a people manager, and it is accountable for whether performance across the vertical is consistent, credible and commercially useful. The honest description of the job: responsibility for an outcome delivered entirely by people who work for someone else. That only succeeds if the decision rights below are real and are used.

What your day-to-day will look like:

• Own the standard: Define and maintain the scorecard architecture, KPI library, data quality expectations and governance cadence used across every Life Sciences account.

• Lead the community of practice: Convene the performance community, run peer review of new scorecards, distribute what works, and keep consistency alive now that the reporting lines sit on the accounts.

• Engage upstream: Work with Sales Development and account leadership during pursuit and solutioning so the performance model is priced and staffed before the contract is signed.

• Own the arc: Carry performance through pursuit, transition, go-live and into steady state, rather than inheriting a regime built by someone else.

• Benchmark: Maintain a cross-account view of performance outcomes, at-risk fee position and what good looks like, and bring external market practice back in.

• Drive automation: Work with the JLLT Technology Pod to remove administrative burden from account performance roles, so their time goes to analysis and client conversation.

• Put out fires: Be the person accounts call when a scorecard is wrong, a client is unhappy or a transition is behind. There is no longer a central team to absorb this.

• Develop people: Own the capability bar and the career path for performance across the vertical, including movement between accounts as portfolios change.

These are the authorities that make the role work. They are not advisory.

• Methodology: Sole owner of scorecard architecture, KPI definitions, calculation standards and evidence requirements across the vertical. Any account deviation requires written approval from this role.

• Hiring: Sits on the interview panel for every performance role in Life Sciences. The account is the hiring manager; this role has a documented say in the decision and owns the capability bar.

• Review input: Provides written input into the annual performance review of every performance role, to the account manager who owns it.

• Coverage: Applies the 25% funding test, determines which accounts qualify for a dedicated resource, and signs off the self-perform handoff standard before an account is released.

• Solutioning: Approves the performance resourcing assumption in every Life Sciences pursuit before it is submitted, so that we stop selling scope we cannot staff.

• Escalation: Direct access to the Managing Directors and the COO on any matter of measurement integrity, with no requirement to route through the account.

Required Qualifications:

• Has built or substantially rebuilt a performance or measurement function, not only run one.

• Credible with Account Directors, Managing Directors and clients, because the role has no positional authority over any of them.

• Strong commercial grounding in management fee mechanics, contract structure and margin protection.

• Comfortable operating through influence and standards rather than headcount.

• Willing to change how the work is done rather than administer the current model well.

Preferred Qualifications:

• Familiarity with Life Sciences, GxP or regulated environments

Location: Remote + Travel (up to 25% or as needed)

Extra:

• Two-level mandate: The same mandate that applies to every account role applies to the function as a whole. Client-facing: are we delivering what we sold, consistently, across sixteen accounts? Commercial: are we capturing the value of those contracts, and does the leadership team know its aggregate at-risk fee exposure at any point in the year?
• Integrity and independence: Performance now reports into the accounts whose fee it measures. This role is the counterweight. It holds the methodology centrally, it is the escalation path when an account applies pressure to a result, and it is accountable to the Managing Directors and the COO for the credibility of what Life Sciences reports to its clients. If an account restates a result outside the standard, this role is expected to say so.
• Relationship with technology: The JLLT Technology Pod owns tools, data and access. This role owns the requirement, sets the specification on behalf of the vertical, and holds the pod accountable for output that performance people can actually use. It does not manage technology resources.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.