Sr. Director, People
Special Assignment: People Operations and Innovation
At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.
The Sr. Director, People Operations & Innovation leads core People Team functions including Contact Center, People Technology, People Analytics, and Innovation — driving continuous improvement, service excellence, and special projects that elevate the WelbeHealth Team Member experience. This role ensures seamless on-boarding, responsive inquiry resolution, and a modern digital employment experience, while championing data as the foundation for People Team decisions.
Success requires balancing strong HR systems and compliance with innovation and modernization to streamline the employment lifecycle and enhance team member engagement. Key priorities include:
- Setting and achieving SLAs, ensuring compliance, and improving service delivery
- Developing and executing a people technology roadmap
- Organizing and leveraging data to drive insights and decisions
- Fostering a culture of creativity and continuous improvement across the People function
The Sr. Director partners closely with leaders across People, IT&S, Performance Excellence, Analytics, Legal, and market operations, ensuring alignment and collaboration at all levels. Reporting to the VP, People Operations & Rewards, this leader oversees a team of approximately 5-10 individuals, directly shaping the Team Member experience and the evolution of the WelbeHealth workplace.
This role is different because the Sr. Director of People at WelbeHealth:
- Mission-driven impact: At WelbeHealth, HR isn’t just administrative — it’s deeply connected to our mission of enabling seniors to live with greater independence. Every people’s decision directly supports life-changing care for participants
- Collaborative, values-based culture: Unlike traditional corporate environments, HR at WelbeHealth partners closely with clinical, operations, and leadership teams to shape a compassionate, high-performing culture rooted in our core values of teamwork, respect, and innovation
We care about our team members. That’s why we offer:
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay, bonus, and equity
- And additional benefits!
Duties and Responsibilities:
- Scale and enhance assigned areas of People Operations to support WelbeHealth’s continued market growth
- Provide consumer-level team member experiences by designing an outstanding People Ops foundation and delivering on day-to-day experience/SLAs
- Mitigate risk through strength in documentation, process design and in partnership with legal and compliance
- Use data and technology to underpin all aspects of the work – using systems to automate, standardize and simplify and unlocking data to provide insights that lead to action
- Build out People Analytics capabilities within the People Team; Create and rationalize a People Tech roadmap and execute the roadmap. Mitigate day-to-day issues and deliver on core requirements to meet the needs of the organization and People Team at large
- Build out tools and People Team capabilities in innovative ways of working
- Lead and/or direct innovative people projects and teams; Manage vendor relationships, including technology vendors, to ensure WelbeHealth maximizes the value of all external partnerships
Preferred Qualifications and Requirements:
- Bachelor’s Degree or higher required; HR, Analytics, or other related certifications are preferred
- Ten (10) or more years in Human Resources in Analytics, Tech or People Ops roles
- Five (5) or more years of successfully leading teams, developing talent and refining leadership skills
- A commitment to always ensuring a compliant and well-run People Operations function
- Keen interest in continuous improvement, innovation and measured risk taking
- Skilled in building stakeholder relationships, setting shared success criteria and meeting/exceeding in overall business outcomes
- Budget and vendor management
Salary/Wage base range for this role is $168,895 - $232,231 / year + Bonus + Equity. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected]
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What We Do
WelbeHealth provides full-service care to help seniors age well at home and in their community, often at no cost. Services include medical, coordination, home care, dental, transport, physical therapy, prescriptions, social activities and meals.
Founded by a seasoned group of physician entrepreneurs, our leadership team hails from leading payer and provider organizations such as GoHealth Urgent Care, BAYADA Home Health, AirStrip Technologies, Evolent Health, and On Lok.
With funding from leading venture investors, we're looking for team members who are inspired to help us deliver on our mission of unlocking the full potential of the most vulnerable seniors. Our colleagues are energized by working in diverse groups toward our shared purpose, are eager to drive groundbreaking innovations, and have the courage to care for our participants with empathy and love.
