Location: Austin, TX
Reports To: SVP, Operations & SupportAbout inKind
inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.
As we continue to scale nationally, we are seeking a strategic leader to drive Partner Success, Operations, and Enablement, ensuring our restaurant and commercial partners achieve exceptional outcomes throughout their lifecycle with inKind.
Position SummaryThe Senior Director, Partner Success, Operations & Enablement is responsible for defining and executing the company's end-to-end partner success strategy, encompassing onboarding, enablement, partner operations, support, adoption, retention, and long-term growth.
This leader will build and scale the systems, teams, programs, and operational infrastructure necessary to support thousands of restaurant and hospitality partners while ensuring a world-class partner experience.
The Senior Director will serve as the voice of the partner, partnering closely with Product, Engineering, Revenue, Marketing, Finance, and Executive Leadership to drive partner success, operational excellence, and strategic growth initiatives.
This role combines strategic leadership, operational execution, organizational development, and customer-centric innovation.
What You'll OwnPartner Success Strategy- Define and execute the long-term vision for partner success across onboarding, adoption, engagement, retention, and expansion.
- Develop scalable frameworks that drive measurable partner outcomes and business impact.
- Establish a partner-centric operating model that supports rapid company growth while maintaining service excellence.
- Serve as executive sponsor for key strategic partner relationships.
- Own the operational infrastructure supporting partner onboarding, support, requests, escalations, and lifecycle management.
- Establish operational standards, governance models, service-level objectives, and performance frameworks.
- Drive operational efficiency through automation, systems optimization, and process redesign.
- Lead operational transformation initiatives across the organization.
- Build and lead a best-in-class Partner Enablement organization.
- Create scalable education, certification, onboarding, and adoption programs.
- Develop partner-facing learning ecosystems including digital training, playbooks, knowledge centers, and ongoing communications.
- Ensure partners have the resources and capabilities necessary to maximize value from the inKind platform.
- Partner closely with Product and Engineering to ensure partner feedback directly influences product strategy and roadmap decisions.
- Collaborate with Revenue leadership to optimize partner onboarding and long-term retention strategies.
- Work with Marketing to strengthen partner communications, engagement programs, and brand advocacy initiatives.
- Align Finance, Operations, and Systems teams around scalable partner growth initiatives.
- Build, mentor, and lead high-performing teams across Partner Success, Operations, Enablement, and related functions.
- Establish organizational structure, workforce planning, and succession planning.
- Develop future leaders while fostering a culture of accountability, innovation, and continuous improvement.
- Represent partner success initiatives with senior leadership and contribute to strategic business planning.
This leader will own and be accountable for:
- Partner onboarding efficiency and time-to-value
- Partner satisfaction and experience metrics
- Partner retention and engagement
- Product adoption and utilization
- Request resolution and operational effectiveness
- Enablement participation and effectiveness
- Operational scalability and automation
- Team performance and organizational health
- 10+ years of leadership experience in Partner Success, Customer Success, Operations, Enablement, or related functions.
- 3+ years leading managers and cross-functional teams in a high-growth environment.
- Proven success scaling post-sales organizations.
- Experience building operational infrastructure and enablement programs from the ground up.
- Strong executive presence with demonstrated ability to influence senior stakeholders and cross-functional leaders.
- Deep expertise in operational excellence, service delivery, and organizational scaling.
- Experience leading process improvement and systems implementation initiatives.
- Strong analytical capabilities with experience leveraging KPIs to drive decision-making.
- Experience in fintech, SaaS, marketplace, hospitality, restaurant technology, or payments industries.
- Experience supporting multi-sided marketplace businesses.
- Familiarity with Salesforce and modern customer success platforms.
- Experience leading organizations through rapid growth and operational scale.
- MBA or equivalent business leadership experience.
- Unlimited PTO
- 9 Paid Company Holidays
- 100% Company-Paid Medical and Dental Coverage for Employees
- Vision Coverage Available
- Company-Paid Short-Term Disability
- Child Care Benefits
- Generous Parental Leave
- Professional Development Opportunities
- Daily Catered Lunches and Snacks
- Dining Credit within the inKind Network
Base Salary: $170,000 – $195,000 DOE
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.
Skills Required
- 10+ years of leadership experience in Partner Success, Customer Success, Operations, Enablement, or related functions
- 3+ years leading managers and cross-functional teams in a high-growth environment
- Proven success scaling post-sales organizations
- Experience building operational infrastructure and enablement programs from the ground up
- Strong executive presence with ability to influence senior stakeholders and cross-functional leaders
- Deep expertise in operational excellence, service delivery, and organizational scaling
- Experience leading process improvement and systems implementation initiatives
- Strong analytical capabilities with experience leveraging KPIs to drive decision-making
- Experience in fintech, SaaS, marketplace, hospitality, restaurant technology, or payments industries
- Experience supporting multi-sided marketplace businesses
- Familiarity with Salesforce and modern customer success platforms
- Experience leading organizations through rapid growth and operational scale
- MBA or equivalent business leadership experience
What the Team is Saying
inKind Compensation & Benefits Highlights
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Healthcare Strength — Core medical, dental and vision are offered, with the employee-only tier on a specific health and dental plan fully employer-paid in certain roles and company-paid short-term disability included. Vision availability and buy-up options further expand coverage choices.
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Parental & Family Support — Paid parental leave is paired with a childcare benefit that pays approved providers $500 per month for the first two years for qualifying employees. This combination directly offsets early childcare costs during a critical period.
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Wellbeing & Lifestyle Benefits — Daily lunches, unlimited snacks, free parking, onsite fitness access, and company-provided Apple devices are highlighted alongside dining-aligned perks. These office-centric benefits can materially enhance day-to-day experience for Austin-based employees.
inKind Insights
What We Do
inKind's mission is to support the success of independent restaurants and hospitality groups by providing funding and enriching customers' dining experiences with the inKind platform. At inKind, we believe restaurants are integral parts of our communities, and recognize the economic realities of being a successful operator. To better support hospitality ventures, we created a unique funding model that focuses on ensuring the success of our partners and providing customers a way to discover new restaurants nationwide.
Why Work With Us
We are a team of passionate foodies focused on creating a lasting impact for the restaurant industry. Our team celebrates diversity, encourages collaboration, and shares meals to imagine the most innovative and modern solutions for the food & beverage landscape. If you feel inspired by our vision, we’d love to hear what we could put on your plate.
Gallery
inKind Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a very collaborative culture and like working cross-functionally. We enjoy perks such as company-provided daily lunches, office dinners and happy hours, a dog friendly office space, an amazing snack and coffee game, and paid parking!
