Senior Director, Operations

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI. 

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Summary of Objective:

The Senior Director of Manufacturing Operations for our Bedford and Manchester sites is responsible for the manufacturing of aseptic and non-aseptic pharmaceuticals and medical devices in accordance with the most stringent quality, regulatory and safety standards.  The Senior Director provides support to manufacturing managers, supervisors and associates and strives for excellence and continuous improvement to further enhance the sites’ performance and client satisfaction.  In conjunction with the Site General Manager, provides direction as well as develops and implements medium- and long-term plans.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

• Acts as a technical expert and an escalation point for complex/high impact manufacturing issues/decisions

• Oversees daily manufacturing of pharmaceuticals and medical devices at the Commerce and Sundial facilities, in compliance with all corporate and regulatory requirements

• Responsible for maintaining cGMP compliance and accuracy of all documentation related to manufacturing.

• Ensures that all departments operate in accordance with department SOPs which meet regulatory and cGMP standards

• Instill a strong culture of Lean and Continuous Improvement through the use of the site maturity index.

• Implements changes to procedures and documentation to ensure all regulatory requirements are being met

• Responsible for management of production operations in accordance with all relevant health, Safety and Environmental legislatio

• Ensures safety policies and procedures are adhered to at all times.  Recommends safety improvements, as necessary

• Participates in regulatory inspections and client quality audits

• Demonstrates substantial knowledge of industry best practices and trends of aseptic and/or medical device manufacturing practices

• Identifies root causes of production problems and recommends improvements while working within cGMP regulatory requirement

• Leads or participates on Project (client and internal) teams to represent the Operations organization

• Accountable for identification of gaps, remediation and developing action plans for the implementation of systems to meet short- and long-term manufacturing goals

• Makes key decisions and formulates policies that impact strategic objectives of the department

• Provides leadership and guidance to direct reports and project team members to develop strong leaders and support the vision of the organization

• Leads Operations personnel, including organizing and prioritizing group tasks 

• Writes performance reviews and oversees team development and communication by providing training, development opportunities and guidance to staff

• Works with direct reports to ensure adequate staffing levels are maintained

• Other tasks as assigned by management

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works closely with internal operation teams

• Interacts with all departmental staff and other departments at all levels 

• Must be comfortable presenting technical and complex issues clearly to all levels of management as well as client representatives

• Management of 5 or more direct reports across multiple sites, some will have managerial responsibility

• TRAVEL – < 10%

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 10+ years direct management experience with demonstrated leadership, team management and coaching skills. Demonstration of increasing responsibilities.

• 10+ years of experience in cGMP pharmaceutical and/or medical device manufacturing, experience in both is preferred

• Prior experience and knowledge of a CDMO or dealing with CDMOs strongly preferred

• Extensive knowledge in aseptic fill/finish preferred

• Previous experience with lyophilized products preferred

• Working knowledge of FDA, ICH and EU pharmaceutical and/or medical device requirements, experience with both preferred

• 3.B.S. in Science, Chemistry or Engineering required

• Excellent written and verbal, and interpersonal communication skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• The ability to develop solutions to complex problems, which require a high degree of ingenuity, reactivity and innovativeness

• Ability to lead others in a dynamic, fast paced work environment

• Honesty, integrity, respect and courtesy with all colleagues 

• Creative with the ability to work with minimal supervision and balanced with independent thinking

• Resilient through operational and organizational change

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Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.