At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a growth-oriented and experienced Senior Director of Operations to join our Public Sector team.
In this role, you will be responsible for the strategic oversight of key government programs and all current customer accounts in the US Public Sector market. You will ensure service outcomes align with mandates, policy requirements, and our commitment to accountability and service excellence.
As a leader, you will guide a high-performing team of Program Managers to navigate the complexities of public sector service delivery while fostering long-term strategic partnerships.
What You’ll Do
In this role, you will:
Strategic Program Execution: Lead a team of eight Program Managers, with additional headcount to be added this year, to deliver large-scale government initiatives, ensuring all programs meet Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and statutory requirements.
Cross-Functional De-escalation: Collaborate with Information Technology, Information Security, and Digital Operations teams to start up new customer engagements, remediate customer issues and implement process improvements that prevent recurring operational gaps.
Growth and Pursuit Support: Partner with the proposal and cross functional teams across the company to provide critical programmatic input for large-scale contract bids, ensuring all security and technical requirements are met during the pursuit of new business.
What You’ll Bring
The ideal candidate will have:
15+ years of experience in senior leadership roles focusing on program management or account management within the public sector market.
Strong knowledge of governmental large scale program management, public sector procurement processes, and complex regulatory compliance standards.
Proven ability in executive communication and stakeholder management, with experience navigating "high-touch" customer environments and leading large-scale matrixed teams.
Bachelor’s degree in Business Management or Program Management (or similar majors/experience) and an active Project Management Professional (PMP) certification.
What We Offer
Competitive Compensation: Performance-based bonus and Long-Term Incentive (LTI) plan.
Flexible Work Options: A hybrid work model based in the greater Virginia, Maryland, or Washington, District of Columbia (D.C.) area, with 2–3 days per week in-office for leadership collaboration.
Travel: Approximately 15% travel for site visits and new program implementation.
Comprehensive Benefits: Competitive paid time off, holidays, and health and wellness plans.
Continuous Learning: Opportunities for professional development within a rapidly growing area of the business.
Take the next step in your leadership career - apply today to help us protect and manage the world’s most sensitive public information.
#LI-Hybrid
Category: Project/Program Management GroupSkills Required
- 15+ years of experience in senior leadership roles focusing on program management or account management within the public sector market
- Strong knowledge of governmental large scale program management, public sector procurement processes, and complex regulatory compliance standards
- Proven ability in executive communication and stakeholder management, experience in high-touch customer environments
- Bachelor's degree in Business Management or Program Management and an active Project Management Professional certification
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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