Senior Director, Operational Strategy

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

We are seeking a Senior Director, Operational Strategy, who will be focused on evaluating our business lines and corporate departments by consultative partnership, while improving operational efficiency. Reporting to the Senior Vice President, Operational Strategy, this role will drive operational performance and business transformation across the enterprise. 

The Senior Director acts as a key advisor and catalyst for transformation to identify, assess and drive performance improvement, cost reduction and quality enhancements across the enterprise.

How you can make a difference:

• In collaboration with the Enterprise Transformation leadership team, drive a strategic vision for how to improve the operating model of the enterprise, including areas of process and organization design, centralization and decentralization of key activities, technology enablement, vendor / 3rd party relationships, and performance management practices.
• Support the design, development, and implementation of solutions that enhance business performance, efficiency, and Physician and Patient satisfaction.
• Assess and validate opportunities identified within the organization, analyze complex business problems and use data-driven approaches to pinpoint root causes and improvement opportunities.
• Provide project management leadership and hands-on support of transformation activities as well as organizational readiness as the organization continues to integrate and scale.  
• Leads organizational readiness initiatives to ensure they are properly executed and meet their goals.
• In conjunction with the Transformation Leadership Team, this individual will mentor the organization on best practices for managing operations and shared services functions.
• Collaborate across corporate teams (e.g., Finance, Technology, Procurement) to have line of sight of, and influence the strategy on, various vendor and headcount initiatives.
• Manage and develop a high-performing team, fostering growth, collaboration and accountability.
• Support the Enterprise Transformation team with analyzing business performance and business line operations teams are meeting their goals. 

Experience to drive change:

• 10+ years managing complex, enterprise-wide transformational programs that touch on various areas of the business and deliver high impact/ROI
• Ability to think through & manage around potential upstream and downstream impact
• Focus on execution and results: establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results
• Can simplify complex business problems and drives understanding, consensus, and resolution
• Demonstrated learning agility and experience working effectively across the enterprise
• Strong facilitation, coaching and influencing skills that focus on empowering team to achieve excellence
• Active listener able to validate and influence across organization
• Adept at balancing intense short-term pressures with overall long-term goals
• Change-leader mindset willing to challenge status quo in a collaborative and inclusive manner that brings stakeholders along; Resiliency in the face of challenge & ability to lead teams through difficult situations
• Familiarity with enterprise platforms and tools such as ERP, CRM, data analytics and RPA/AI
• Experience across multiple industries and functions (e.g., healthcare, pharmaceuticals, finance, workforce management, technology)
• Bachelor’s degree or equivalent work experience in Enterprise Transformation, Change Management, Business Consulting

Why VillageMD?

• As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practice and consistent results.
• We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

This is an exempt position. The base compensation range for this role is $170,500 to $213,200.  At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc.  The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.