Senior Director, Legal Account Management

Posted 11 Days Ago
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New York, NY
Senior level
Fintech • News + Entertainment • Software • Database • Financial Services
The Role
The Senior Director of Legal Account Management at Reorg will manage relationships with key law firm clients, focusing on account renewals and expansion. Responsibilities include ensuring client satisfaction, collaborating with product teams, and analyzing KPIs to enhance customer experience and retention.
Summary Generated by Built In

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/

Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more. 
Role

Octus is currently seeking an experienced and strategic account management professional to join our Legal Account Management team. The Senior Director of Legal Account Management will manage and cultivate strong relationships with large strategic law firm accounts throughout the Midwest & East Coast, with a focus on subscription renewals, expansion, uplifts, and cross-selling of additional Octus' products. This full-time position is based in our New York City office.

Responsibilities:

  • Manage all aspects of the renewal cycle for a book of existing strategic AmLaw50 clients
  • Drive key client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts, aiming for a net retention target of 115%+
  • Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience
  • Work closely with Octus' product team to identify and opportunities for product enhancements
  • Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planning

Requirements:

  • 10+ years of progressive experience in an account management role, specializing in B2B solutions for large law firms. Experience selling data solutions is preferred.
  • Strong ability to cultivate relationships and forge strategic business partnerships, consistently surpassing net retention targets. 
  • Proven track record of achieving and exceeding quota and retention targets.
  • Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams.
  • Strong interpersonal, verbal, and written communication skills, with a proven aptitude for conveying complex ideas clearly and concisely.
  • Willingness to travel for client meetings throughout the assigned territory (Midwest and East Coast).
  • Experience with Salesforce.
  • JD preferred.

At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the salary range information below is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed below may reflect that breadth.

The salary range estimate for this position is $150,000-$170,000. 

The actual compensation will be at Octus' sole discretion and will be determined by the aforementioned and other relevant factors. This position is eligible for additional commission-based compensation.

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.

The Company
HQ: New York, NY
708 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

Founded in 2013, Reorg has fundamentally changed the way financial and legal professionals access complex and opaque business information.

Our unique editorial team combines reporting with financial and legal analysis to provide a holistic view of topical situations and delivers that view in real time through our proprietary platform, which is powered by machine learning and natural language processing applications.

Today, with offices on three continents, Reorg serves 26,000 professionals across the world’s leading hedge funds, asset managers, investment banks, law firms and financial advisors so they can make better business, investment and advisory decisions. Our vision is to be the best-in-class provider of complex and opaque credit information delivered in a clear, actionable way.

Why Work With Us

Reorg hires innovators and trailblazers across the globe to drive our business and our incredible corporate culture alike. Our core values define an organizational ethos that’s as high-performing as it is human. Reorg employees enjoy competitive health benefits, matched 401k and pension plans, and educational reimbursements for career development.

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Octus Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Reorg has adopted a hybrid working policy. For non-remote employees located within a reasonable commuting distance to one of our offices, the requirement is to work from the office at least 2 days per week.

Typical time on-site: 2 days a week
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