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Job TitleSenior Director - International Advisory Services & Affiliations
LocationBeachwood
FacilityCleveland Clinic Administrative Campus
DepartmentOperations International Development-International and Emerging Markets
Job CodeT99066
ShiftDays
Schedule8:00am-5:00pm
Job Summary
Job Details
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
As Senior Director of International Advisory Services and Affiliations, you will play an integral leadership role in directing Advisory Services Operations (ASO) projects, processes, teams, and strategic relationships that support the execution of international Cleveland Clinic Connected affiliations and non-branded advisory engagements. You will lead Cleveland Clinic International and Emerging Markets (IEM) efforts to establish, develop, and execute complex international projects and strategic initiatives. Leveraging strong strategic and operational leadership, you will oversee multiple areas within IEM’s ASO, including strategic planning, tactical deployment, project development, infrastructure development, and service integration. You will lead complex international engagements and relationships, establish standardized practices and scalable operating models, build, manage, and develop a high-performing teams of caregivers within ASO and across international markets to advance organizational priorities, strengthen international partnerships, and achieve sustainable impact.
A caregiver who excels in this role will:
- Directs IEM Advisory Service Operations’ projects/processes/relationships.
- Responsible for an advisory service offering within the SO (e.g., deployment, execution, integration, and transactions) which will include leading complex projects/relationships, developing standardized practices/processes, and managing/leading teams of caregivers within the ASO.
- Leads multiple, major, complex projects and/or relationships involving cross-functional stakeholders within/outside of IEM.
- Performs variety of functions within those projects, including but not limited to: facilitation of client engagements, designing and conducting complex analytics, problem solving, crafting client deliverables, setting and driving goals and timelines, developing and executing implementation plans.
- Manages these projects/relationships to deliver high-quality outcomes on-time and on-budget.
- Manages teams of caregivers in execution of projects/management of relationships. Teams include IEM members and caregivers/executives outside of IEM (and potentially outside CC) of all levels and capabilities.
- Develops IEM ASO toolkit/perspective on area of expertise including: conceptual framework, standardized analytics, standardized project management/processes, tools/templates, and training.
- Builds relationships with executives (and clients) on their projects/relationships, influences as a partner and helps guide decision-making, as well as project execution.
- Responsible for IEM ASO caregivers, manage the recruiting, hiring/onboarding, performance management, evaluation, engagement, and mentorship of those individuals.
- Responsible for major IEM ASO internal projects that help set ASO agenda, improve team effectiveness/engagement, improve people processes, skill-build, etc.
Minimum qualifications for the ideal future caregiver include:
- Bachelor’s degree business, Health Care Administration, or related field and 15 years of work experience, with majority of time in healthcare management and services
- Senior-level hospital leadership, with history of achievement and ability to influence operational change in large organizations (including external clients)
- Extensive experience and knowledge within healthcare industry/provider operations of specific technical skills (e.g. project development, LEAN transformation, strategic transaction management, or service implementation), with deep enough expertise to conceptualize approaches, frame strategic plans, and execute deliverables
- Capable of leading broad set of executives/clients through a complex problem-solving process and inspiring teams of caregivers to achieve results; accountability for IEM advisory service culture.
- Ability to structure and guide complex assessments/analytics to support project/engagement needs and build relationships with senior executives and provide critical thought partnership on intellectual/organizational/commercial exercises.
- Capable of developing and writing complex presentations for any audience using multiple formats; strong presenter/facilitator with senior executive presence.
Preferred qualifications for the ideal future caregiver include:
- Master’s Degree or MBA
- Project Management Professional (PMP) certification
- LEAN Six Sigma (LSS) certification
- Prior healthcare consulting experience with major firms (e.g. Accenture, McKinsey, PWC, etc.)
- Background in senior clinical operations, expert or consultative role (within organization or consulting)
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
Skills Required
- Bachelor’s degree in business, healthcare administration, or a related field
- 15 years of work experience, primarily in healthcare management and services
- Senior-level hospital leadership experience with demonstrated achievement and ability to influence operational change in large organizations
- Extensive healthcare industry and provider operations experience
- Expertise in project development, Lean transformation, strategic transaction management, or service implementation
- Ability to lead executives and clients through complex problem-solving processes
- Ability to structure and guide complex assessments and analytics
- Ability to build relationships with senior executives and provide strategic thought partnership
- Ability to develop and write complex presentations for varied audiences
- Strong presentation and facilitation skills with senior executive presence
- Master’s degree or MBA
- Project Management Professional (PMP) certification
- Lean Six Sigma certification
- Prior healthcare consulting experience with a major consulting firm
- Background in senior clinical operations or an expert or consultative role
Cleveland Clinic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleveland Clinic and has not been reviewed or approved by Cleveland Clinic.
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Healthcare Strength — Health coverage is described as comprehensive and cost-effective, with broad in-network access and supportive wellness features. Feedback suggests medical, dental, vision, and ancillary services are well-integrated and valuable for families.
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Retirement Support — Retirement offerings include a pension component alongside a matched savings plan, contributing to long-term financial security. Feedback suggests these elements compare favorably to many local options.
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Parental & Family Support — Paid maternity and parental leave are highlighted as stronger than many regional employers. Additional family supports like adoption assistance and education aid further enhance perceived value.
Cleveland Clinic Insights
What We Do
Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.
