Senior Director, Infrastructure Engineering, IE&O

Position Title: Senior Director, Infrastructure Engineering, IE&O
Position Type: Regular - Full-Time
Grade: Grade 07
Requisition ID: 43221
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.
About the role.
The Sr. Director - Infrastructure AI & Automated Operations is a critical global leadership role responsible for driving McCain's 2030 digital transformation through an AI-first, automation-first infrastructure strategy. Reporting to the VP, Infrastructure Engineering & Operations, this role leads the modernization of global IT infrastructure across data centers, cloud, networking, end-user services, and enterprise platforms.
This leader will embed DevOps, Site Reliability Engineering (SRE), observability, and GenAI/Agentic AI into IT operations to deliver resilient, scalable, and future-ready infrastructure supporting McCain's global manufacturing plants and offices. The role will also oversee vendor ecosystems, drive innovation, and ensure operational excellence across all infrastructure services.
What you'll be doing.

• Lead global infrastructure transformation aligned with McCain's 2030 strategy and digital roadmap
• Drive AI-first and automation-first operations using GenAI, Agentic AI, and AIOps technologies
• Oversee infrastructure services including cloud platforms, data centers, networking, edge infrastructure, and end-user services
• Enable AI infrastructure deployment, including scalable platforms (e.g., Kubernetes, Terraform) and secure AI operations
• Embed DevSecOps and SRE practices to improve reliability, automation, and performance
• Modernize IT Service Management (ServiceNow) with AI-driven workflows and self-service capabilities
• Partner with vendors to deliver innovation across GenAI, observability, and automation ecosystems
• Lead global 24/7 operations ensuring high availability, resilience, and performance of mission-critical systems
• Drive cloud migration strategies, including SAP and enterprise platform transformations
• Establish KPIs, SLAs, and operational metrics (e.g., MTTR, uptime, cost optimization) to measure success
• Lead, develop, and inspire global teams while fostering a culture of accountability, innovation, and continuous improvement

What you'll need to be successful.

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field
• 15+ years of IT infrastructure leadership experience, including 5+ years in global senior roles
• Proven expertise in cloud infrastructure (Azure, AWS, GCP), hybrid environments, and data center operations
• Strong experience with DevOps, SRE, automation, and full-stack observability platforms
• Demonstrated leadership in AI/GenAI, AIOps, Agentic AI, and enterprise automation solutions
• Experience deploying and managing AI infrastructure, including LLMs/SLMs and prompt engineering
• Background in large-scale global operations supporting manufacturing or CPG environments preferred
• Expertise in ServiceNow ITSM and AI-driven service management transformation
• Strong vendor management, negotiation, and governance experience
• Knowledge of cybersecurity, IAM, and zero-trust architecture principles
• Experience with infrastructure tools (e.g., Terraform, Zscaler, Cisco, Cloudflare) and observability platforms (e.g., Grafana, New Relic)
• Proven ability to drive digital transformation, deliver measurable outcomes, and lead high-performing teams

About the team.
This role is part of McCain's Global Infrastructure, Engineering & Operations organization. The Sr. Director leads a team of 5-10 direct reports and oversees a broader ecosystem of 100-150 indirect and vendor resources. The team operates globally, supporting 24/7 infrastructure and applications across McCain's manufacturing plants, offices, and digital platforms. This leader collaborates closely with cross-functional technology teams, security, and business stakeholders to deliver enterprise-wide impact.
About McCain.
Click Here to learn more about McCain and how we provide opportunities to make an impact that matters.
Leadership principles.

• Understanding customer needs
• Driving innovation
• Empowering people
• Taking ownership to deliver results

The McCain experience.
At McCain, we foster a collaborative and inclusive environment where innovation and curiosity thrive. You'll work alongside passionate teams who are committed to delivering impactful technology solutions at scale. We support continuous learning, encourage bold thinking, and empower our people to grow their careers while making a meaningful difference. Our global, hybrid work model enables flexibility while maintaining strong connections across teams and geographies.
Compensation Package : $175,000.00 - $225,000.00 . CAD annually + Bonus eligibility + Long-term incentive eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education and training, and other organizational needs. This posting is for an existing vacancy.
Benefits: At McCain, we're on a mission to create a winning culture that puts employee safety and well-being at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & well-being programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Well-being programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned with applicable law and can vary by work level, location, and nature of the role. Additional benefit detail available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know , and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Information Technology
Location(s): CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)