We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!
Mission:
Lead the Implementation, Professional Services and Data Migration services teams to deliver exceptional results, ensuring customers achieve impacts that lead to retention and expansion.
What You'll Be Doing:
- Define and track Time to Value metrics that reflect the customer implementation journey
- Drive consistent, high-quality implementation across all customer segments
- Increase 90-day logo retention through improved onboarding effectiveness
- Ensure 100% of Strategic and Enterprise new customers are onboarded via Professional Services
- Expand Professional Services remote program to onboard 100% of Mid-Market new customers
- Improve implementation session show rates and reduce time to first session and completion
- Launch a partner implementation program to scale services
- Oversee successful implementation of ancillary product solutions
- Coach and mentor teams to hit satisfaction benchmarks, including 95% Customer Satisfaction
- Collaborate cross-functionally with Sales, Product, Customer Success, and Support to streamline the onboarding experience
What Makes You the Hero for This Job:
- 8+ years in B2B SaaS onboarding, implementation, or professional services, including 4+ years in a leadership role
- Proven track record of improving retention and expansion metrics through onboarding and implementation excellence
- Experience leading high-performing teams with strong coaching and mentorship
- Deep knowledge of onboarding strategies across SMB, Mid-Market, and Enterprise customer segments
- AI-fluent: you’ve used AI tools to enhance segmentation, personalization, or implementation outcomes
- Highly analytical with a data-driven mindset—you love dashboards and cohort analysis
- Collaborative nature with experience working across Sales, Product, Customer Success, and Support teams
- Excellent written and verbal communication skills
- Proficiency with CRM and marketing tools like HubSpot, Salesforce, and Marketo
- Bonus: Familiarity with customer segments in the home services industry
Superpowers:
- Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
- Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
- Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
- Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
- Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.
Mentor (Hit us up to get more information)
Nick Cook - Specialist in hiring amazing people, lover all things outdoors, computer nerd, and lead substitute on his friends hockey team.
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What We Do
JobNimbus is an all-in-one hub for your business. With JobNimbus, you can track sales, jobs, and tasks from a single, simplified interface. Because JobNimbus is mobile, you can access your information wherever you are, get everyone on the same page, and grow your business.
With a proven design and state-of-the-art technology, JobNimbus is built to be the simplest and fastest of its kind.
