Senior Director of Implementation

Description

Aidoc is recruiting a Senior Director of Implementation in the United States. Join our team!

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.

About this role

This is a key role in Aidoc’s Delivery department, with full responsibility for implementing Aidoc products with customers. As AVP of Implementation, you’ll be accountable for the successful and timely deployment of Aidoc’s platform and Clinical AI solutions across leading health systems and healthcare organizations globally. You’ll also be responsible for managing a diverse, multinational team of highly talented engineers.

Responsibilities

• Full ownership of Aidoc products’ implementation, including project management, technical setup, AI configuration, and performance optimization
• Accountability for business and operational KPIs, such as the number of successful go-lives, deployed ARR, implementation time and cost, etc.
• Designing the Implementation strategy, group structure and processes to support Aidoc’s business and product plans, and optimize quality, customer value and efficiency
• Leading and guiding three teams of Implementation and Professional Services engineers (10-15 employees in total) across the US, EU, and Israel.
• Direct involvement in implementation projects for key customers and prospects, helping resolve technical and project complexities as they arise.
• Designing and implementing processes and technical capabilities to optimize performance and ensure group OKRs are met.
• Developing and managing interfaces with other departments, including Sales, Customer Success, Product, and Engineering.
• Supporting the rollout of new products to the market and shaping their implementation practices to maximize customer value and efficiency.
• Guiding the professional development of group’s team leaders and team members.

Requirements

• Bachelor’s degree in Engineering or a related field from a leading university; MSc or MBA is a strong advantage.
• At least 8 years of relevant professional experience in leading tech and/or healthcare organizations, including:
• 5+ years of technical customer-facing experience, working directly with customers in the US/EU markets, preferably in healthcare.
• 5+ years of experience leading technical teams in IT, Data, or Software Engineering; group management experience is an advantage.
• 2+ years of experience in Implementation and/or Professional Services roles in healthcare technology and/or clinical AI products.
• Hands-on experience in system engineering, including working with customers to optimize systems based on their architecture and needs.
• Proven project management skills and a strong track record of successfully leading complex technological or IT projects.
• Superb communication skills and proven ability to effectively engage with customers and executive stakeholders  
• Strong analytical thinking and ability to make data-driven decisions.
• Experience in Healthcare IT (e.g., Radiology IT, EMRs) is a strong advantage.
• Willingness to travel up to 20% domestically and internationally.

Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What we offer:

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• 20 days of paid vacation, plus sick days and holidays
• A 401(k) plan, life insurance, plus long and short term disability
• The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.