Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Senior Director of Accessories who will thrive in a dynamic high-growth start-up environment.
Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built, and launched an entirely new product category – a simple, rugged, internet-enabled smart-device and all the software that runs it – and we’re disrupting the handheld radio industry for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities and are expanding our Hardware team to support this growth!
We are Raleigh, NC headquartered but open to a remote candidate for this opportunity. This role will involve 25% domestic and international travel.
Job Overview:
Relay’s Senior Director of Accessories will lead all hardware product efforts related to cases, audio, and charging solutions for the Relay product line. The ideal candidate is obsessed with customer experience, believes no detail is too small, and is excited to drive simultaneous projects. This role combines product management, engineering, customer experience, and procurement disciplines to completely own product decisions and P&L outcomes. You will work closely with Relay’s internal product teams and external partners to design, prototype, and mass produce new products that exceed customer expectations. A successful candidate will have deep technical experience in industrial accessories development, a track record of translating customer needs into product decisions, and an attention to detail throughout the development process.
Key Responsibilities:
- Develop market and customer insights to inform hardware and accessory product roadmap and requirements through customer visits.
- Intense focus on product user experience through iterative product development methods working closely with ID design, engineering and manufacturing partners.
- Relentless pursuit of product reliability and robustness to ensure all products meet the high demands of our customers.
- Ownership of the full product lifecycle management from concept through end-of-life
- Commercial negotiation for development costs and product costs to exceed company financial goals.
- Develop extensive competitive product knowledge to best identify areas of competitive advantage and product feature gaps.
- Work closely with Sales and Support teams to arm them with crisp sales tools that communicate key features and selling points.
Qualifications:
- Bachelor's in Mechanical Engineering and/or Business degree
- Work Experience: 10+ years in a Hardware product management field
- B2B/enterprise/ruggedized accessory development experience
- Understanding of chipset architectures commonly used in audio or charging solutions
- Experience in rapid prototyping and user experience testing for an iterative design process
- Self-motivated with constant desire to learn
- Interest and passion for the fast paced startup environment
- Eagerness to actively engage with customer and partners (both domestic and international)
- Excellent oral and written communication and presentation skills.
- Ability to travel and work autonomously
About us: company, culture & perks:
We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).
It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
At Relay, we offer...
- 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
- Generous Paid Time Off
- 401(K) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks
- Free Snacks and Fun Times
- Latest tech, standing desks, and all the accessories and software you need to succeed in your role
Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.
The Relay Hybrid Work Model - applies to those who are within commuting distance to our Raleigh, NC HQ
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Wednesdays, plus one day selected by your organizational leader. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.
What We Do
Software powers the workforce...except for 55 million members who aren’t given access to a communication tool or rely on a walkie-talkie. With expense, the active nature of their jobs and guest interaction rendering a smartphone impractical, this subset of the workforce is often completely disconnected - not only from one another, but from critical information that could improve their efficiency and positively impact the bottom line of the companies that employ them.
