Senior Director of Growth Operations

Role Scope: Senior Director of Growth Operations

The Senior Director of Growth Operations scales and oversees day-to-day participant growth execution across our centers, reporting to the SVP of Growth. This person will lead Outreach and Enrollment teams directly, partnering with Center Executive Directors, Medical Directors, Clinical Pre-Enrollment, and central Growth to consistently hit and exceed growth targets. Responsibilities include coaching front-line supervisors and staff, optimizing workflows, improving enrollment performance, and building scalable, mission-aligned growth systems — all critical to expanding access to PACE with integrity.

The ideal candidate has strong operational leadership experience, thrives in fast-paced settings, and is energized by building steady-state systems, coaching high-performing teams, and driving mission-driven growth.

Core Responsibilities & Expectations for the Role

• Serve as the senior-most field-facing growth leader, accountable for participant growth targets and performance across multiple centers.
• Directly manage and develop current Outreach and Enrollment Supervisors (2) and subsequent supervisors for each new center that is launched.
• Oversee all non-clinical Outreach and Enrollment staff, ~6-7 per center including Outreach and Enrollment Supervisors, across Habitat Health centers. Includes setting and managing performance expectations, providing ongoing coaching and development, and building a unified, mission-aligned growth team culture.
• Rapidly scale and grow the Outreach and Enrollment team by standing up new Outreach and Enrollment teams as Habitat Health opens new centers
• Manage and develop Ops Quality and Excellence department to capture learnings across centers, provide resources, skill training, and maintain accountability for successful community outreach, engagement of new prospects, and enrollment opportunities.
• Implement sustainable growth operations at the center level, including referral engagement, community outreach, prospective participant case management, and participant handoffs to the PACE center interdisciplinary team.
• Work across the Central Growth Team to develop and implement new programmatic strategies to improve the performance and processes of the Outreach and Enrollment teams
• Work cross-functionally with clinical enrollment teams, including the Pre-Enrollment Clinical Team to assess PACE eligibility and submit DHCS level of care applications for prospective participants.
• Collaborate with Central Growth Team to manage and develop coordination and handoffs with centrally run growth programs and large-scale partners (e.g., Kaiser Permanente)
• Regularly review team performance data, identify gaps or bottlenecks, and implement solutions in partnership with local and central teams.
• Partner closely with the Central Growth Team to develop the playbook for growth-focused operational execution at Habitat—developing systems and standards that can scale as we expand to new markets.
• Partner closely with Center Executive Directors and Medical Directors to align outreach and enrollment activities with clinical and operational capacity.
• Represent the Outreach and Enrollment team in broader growth discussions, ensuring central strategy incorporates learnings from the centers and that teams are equipped to execute organizational priorities.
• Contribute to the future structure of the growth function and local Outreach and Enrollment Teams, including identifying internal leaders, shaping team design, and evolving operating models.
• Ensure an exceptional experience for all prospective participants, in alignment with Habitat’s values.
• Other duties as assigned.

Required Qualifications:  

• 7-10+ years of experience in healthcare, field growth, sales, consulting, or service-based leadership roles.
• Experience making strategic decisions based on P&L performance, with a clear impact on business outcomes.
• Prior experience managing people or teams—directly or through influence—with a proven ability to coach and develop talent, including frontline staff.
• Strong problem solver who can connect high-level strategy to daily execution.
• Ability to use data and analytics to drive targeted activities and return on growth efforts.
• Humble leader who seeks feedback, gives credit, and owns outcomes.
• Strong communicator—able to align stakeholders across clinical, operational, and frontline teams.
• Thrives in fast-paced, evolving environments and builds structure where none exists
• Deep cultural alignment with Habitat’s values
• Willingness to work in a hybrid work environment, with regular travel to Habitat Health centers.
• Proof of medical clearance for communicable diseases, including a TB test.
• Proof of all immunizations are up to date.
• Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law.

Preferred Qualifications:

• Bachelor’s degree in health care administration, business, or related field.
• Familiarity with the PACE program or other elderly care organizations.
• Experience working in geriatric primary care.

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to:

• Work in healthcare, administrative, community, or remote environments, depending on role needs.
• Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.
• Remain stationary and/or move about for extended periods, consistent with job duties.
• Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).
• Travel between work sites or community locations as needed.
• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.
• Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities.

Compensation:  

The anticipated base salary range for this position is $173,000 - $205,000. This position is also eligible for a target annual bonus of 15% and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Because this is a remote position, employment will be governed by the laws applicable to the employee’s work location, and applicable legal requirements will be followed.