Senior Director, Global Quality

You will:

• Lead Global Quality Strategy: Define and execute the vision for Quality, aligning with company growth objectives, regulatory requirements, and customer expectations.
• Oversee Quality Systems: Manage QMS, document control, CAPA, audit readiness, and training compliance across global sites.
• Ensure Regulatory Compliance: Maintain certifications and adherence to ISO 9001, AS9100, ISO 13485, FDA, CE Marking, and other applicable standards.
• Drive Quality Assurance: Partner with Operations leaders to implement robust QA processes and ensure product and service excellence.
• Measure and Improve Performance: Develop and monitor KPIs for quality and compliance to drive accountability and results.
• Build and Mentor Talent: Recruit, develop, and lead a high-performing global Quality team.
• Enhance Customer Engagement: Collaborate with Sales, Customer Service, and Go-to-Market teams to integrate quality into customer onboarding, requirements review, and proactive risk mitigation.
• Act as Quality Liaison: Represent Protolabs in strategic customer discussions, audits, and quality initiatives.
• Champion Continuous Improvement: Partner with leaders across the organization to embed quality into operations and foster a culture of excellence.
• Manage Budgets: Oversee financial planning and resource allocation for the Quality function.
• Other Duties: Perform additional responsibilities as needed to support organizational goals.

What it takes:

• Bachelor’s degree in Engineering, Quality Management, or related field; advanced degree preferred.
• 10+ years in Quality leadership roles within manufacturing or regulated industries.
• Extensive experience implementing and maintaining compliance with global quality and regulatory standards (ISO 9001, AS9100, ISO 13485, FDA, CE Marking, etc.).
• Proven ability to partner with Sales and customer-facing teams to define and deliver quality requirements.
• Deep understanding of Quality systems and continuous improvement practices in a manufacturing environment.
• Strong analytical and problem-solving skills with expertise in performance monitoring.
• Ability to thrive in a fast-paced, team-oriented environment.
• Excellent written and verbal communication skills; able to convey complex information to all levels of the organization.
• Strong customer engagement skills with the ability to translate technical requirements into actionable plans.

Preference will be given to:

• CQM certification a plus.
• Experience leading global teams and multi-site operations.
• Proficiency in problem-solving techniques and lean manufacturing principles.
• Familiarity with additional quality standards such as ISO/TS16949 or ISO 13485.
• Exceptional presentation and leadership skills.

What's in it for you:

• We offer a competitive Total Rewards package including but not limited to: salary + annual bonus opportunity
• In addition, we offer amazing benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive Self-Managed PTO + Holiday Pay + Wellness Hours + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program at a 15% discounted rate
• Matching grants through Protolabs foundation
• And More!