Work Schedule
Standard Office Hours (40/wk)Environmental Conditions
OfficeJob Description
At Thermo Fisher Scientific, each one of our 100,000+ colleagues has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
DESCRIPTION
Position Summary:
The Senior Director, Global Client Services serves as the global head of client services, leading strategy and execution across client management, demand planning, and project delivery. This role is responsible for driving a globally aligned client experience, ensuring operational excellence, and enabling scalable growth through strong cross-functional leadership. The role partners closely with executive leadership and key business functions to align priorities across project execution, resource planning, and organizational effectiveness, while ensuring delivery excellence across the client portfolio.
Key Responsibilities:
Global Client Leadership & Strategy
- Lead global client management teams, including Engagement/Enterprise Program Managers (EPMs) and Global Program Leads (GPLs)
- Serve as executive sponsor for key client relationships, ensuring alignment, satisfaction, and long-term partnership growth
- Drive consistent global client service strategy and execution across regions and business units
Demand Planning & S&OP Integration
- Oversee enhanced demand planning processes to ensure accurate forecasting and resource alignment
- Partner with cross-functional stakeholders to integrate demand planning into Sales & Operations Planning (S&OP) processes
- Ensure alignment between client demand, capacity planning, and operational delivery
Project Execution & Organizational Effectiveness
- Drive excellence in project execution across global teams, ensuring delivery on scope, timelines, financials, and quality
- Lead organizational effectiveness initiatives, including process optimization, performance management, and operational scalability
- Oversee global project management activities, including Site Project Management (e.g., CAM, Labels), within a matrixed environment
Programs & Strategic Initiatives Oversight
- Provide leadership oversight for key transformational initiatives spanning the Global Client Services team
- Ensure alignment of strategic initiatives with business objectives and client commitments
Talent, Culture & Communication
- Partner with HR Business Partners to drive talent strategy, organizational design, and succession planning
- Lead learning & development and communication initiatives to strengthen team capabilities and engagement
Cross-Functional Leadership
- Collaborate with Finance Business Partners on financial planning, forecasting, and performance management
- Partner with Quality (GCS&P Quality Partner) to ensure compliance and continuous improvement
- Work closely with Executive Leadership Team (ELT) to align on strategic priorities and execution
Governance & Sponsorship
- Act as Executive Sponsor and Division CAS Sponsor for key initiatives and client engagements
- Establish governance frameworks to ensure effective decision-making, risk management, and accountability
Additional Details:
- Direct Report To: Division President, Clinical Trials Division
- Group/Division: PSG/CTD
- Career Track: Management
- Position Location: On-site, in office
- Number of Direct Reports: 4
REQUIREMENTS
Education:
- Bachelor's degree or equivalent required; advanced degree preferred
Experience:
- 12+ years of relevant experience, including significant leadership experience in project/program management and client services
- Proven experience leading global teams and operating within complex, matrixed organizations
- Strong background in demand planning, S&OP, and operational execution
Skills & Competencies:
- Strategic leadership with strong business and financial acumen
- Ability to influence at executive levels and across global, cross-functional teams
- Expertise in client relationship management and large-scale program delivery
- Strong organizational, communication, and change management capabilities
Skills Required
- Bachelor's degree or equivalent
- Advanced degree
- 12+ years relevant experience including leadership in project/program management and client services
- Proven experience leading global teams within complex, matrixed organizations
- Strong background in demand planning and Sales & Operations Planning (S&OP)
- Strategic leadership with business and financial acumen
- Ability to influence at executive levels and across global, cross-functional teams
- Expertise in client relationship management and large-scale program delivery
- Experience driving project execution across scope, timelines, financials, and quality
- Organizational, communication, and change management capabilities
- Experience overseeing site project management activities (e.g., CAM, labels) in a matrixed environment
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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