Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
We are seeking a highly experienced Senior Director of Enterprise IT Infrastructure to lead the strategic planning, implementation, and management of our organization's IT infrastructure. This role is responsible for ensuring the reliability, scalability, and efficiency of enterprise-wide systems, including data centers, cloud platforms, networks, IT Service Desk and IT operations.
As a key leader within the IT organization, you will collaborate with executive leadership, business stakeholders, and IT teams to drive innovation, optimize performance, and align technology initiatives with business objectives.
What we do
The Enterprise IT Infrastructure Team manages our IT infrastructure across on-premises and cloud environments, ensuring reliable compute, network, and service operations. Our team optimizes servers, virtualization, and cloud platforms while maintaining seamless connectivity with SD-WAN, firewalls, and VPNs. The Service Desk provides end-user support, and IT Operations handles monitoring, incident management, backups, and system performance. We also deploy and support IT implementations at customer sites, ensuring seamless integration and ongoing technical assistance. By aligning IT solutions with business needs, we drive reliability, scalability, and innovation.
What you’ll do
Strategic Leadership & IT Infrastructure Management
Develop and execute the long-term strategy for enterprise IT infrastructure, aligning with business objectives.
Oversee the design, implementation, and maintenance of cloud, on-premises, and hybrid infrastructure solutions.
Drive innovation by adopting emerging technologies to improve efficiency, security, and scalability.
Ensure high availability, disaster recovery, and business continuity planning for mission-critical systems.
Manage enterprise-wide networking, storage, servers, virtualization, and data center operations.
Operational Excellence & Performance Optimization
Lead IT infrastructure teams in optimizing system performance, reliability, and uptime.
Establish and enforce best practices for IT service management (ITSM) and operational excellence.
Oversee infrastructure automation, monitoring, and proactive issue resolution.
Implement and monitor KPIs, SLAs, and IT governance standards to ensure compliance and efficiency.
Security, Compliance & Risk Management
Ensure IT infrastructure meets regulatory compliance requirements (e.g., ISO 27001, SOC 2, NIST).
Collaborate with cybersecurity teams to mitigate security risks and enforce best practices.
Develop and maintain enterprise disaster recovery and incident response plans.
Team Leadership & Vendor Management
Lead, mentor, and develop a high-performing team of IT infrastructure professionals.
Manage relationships with technology vendors, service providers, and partners.
Oversee IT procurement, budgeting, and cost optimization for infrastructure projects.
Foster a culture of innovation, collaboration, and continuous improvement.
What you’ll need
BS in computer science, Information Technology, or related field.
Minimum 15 years’ experience with 10+ years of progressive IT leadership experience, including managing enterprise infrastructure.
Strong knowledge of cloud computing ( Azure, Google Cloud).
Experience with virtualization, hypervisors, storage solutions, Security and networking technologies.
Proficiency in IT service management frameworks (ITIL).
Familiarity with DevOps, automation, and infrastructure-as-code (IaC) practices.
Understanding of cybersecurity principles and compliance frameworks.
Certifications such as ITIL, CISSP, AWS/Azure Solutions, PMP, or CCNP preferred
Experience in leading digital transformation and cloud migration initiatives.
Strong communication and stakeholder management skills.
Our environment
Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Symbotic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symbotic and has not been reviewed or approved by Symbotic.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision from day one, alongside wellness, mental health, and specialized coverages such as pet and transgender health care. Feedback suggests the breadth and immediacy of coverage are valued.
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Retirement Support — A 401(k) with company matching, profit sharing, and automatic enrollment are consistently emphasized as part of the package. Feedback suggests these components are seen as competitive pillars of total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO with paid holidays and sick time is offered, managed directly between employees and leaders. Feedback suggests this structure provides meaningful scheduling flexibility.
Symbotic Insights
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What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At Symbotic, we value curiosity, collaboration, and continuous improvement, empowering employees to make meaningful contributions from day one. Whether you’re designing next-generation technology, supporting operational excellence, or driving innovation behind the scenes, you’ll play a key role in shaping the future of automation and supply chain transformation at scale. If you’re looking for rewarding challenges, determined teammates, and the opportunity to make a tangible impact, Symbotic is where you belong.
Why Work With Us
What makes Symbotic unique is our people. We bring together curious thinkers, problem-solvers, and innovators who are passionate about transforming the future of supply chain automation. As we scale, we remain committed to supporting a culture rooted in creativity, teamwork, and meaningful impact.
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