We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Director - Engineering Operations partners with the Executive Director of Software Development Engineering to strengthen the operational effectiveness of a large claims and payment engineering organization. The role is accountable for workforce planning, operational governance, financial oversight, portfolio reporting, leadership communications, and organizational planning activities that enable effective management of engineering delivery and organizational performance.
This position serves as a central coordination point across engineering leaders, finance, HR, PMO, product, and business stakeholders to drive consistency, transparency, and accountability. The role establishes and manages the operational processes, reporting structures, planning activities, and governance mechanisms required to support a large engineering organization consisting of more than 500 employees, contractors, and strategic partners.
The role is responsible for developing the management systems, governance processes, reporting frameworks, and operating rhythms that enable leaders to effectively manage organizational performance, delivery outcomes, and strategic initiatives. As the Engineering Operations function matures, this role may evolve to lead dedicated operational resources responsible for governance, planning, analytics, communications, and portfolio support functions
Required Qualifications
10+ years of leadership experience in technology operations, engineering operations, PMO, portfolio management, business operations, organizational effectiveness, or similar roles supporting complex organizations.
Demonstrated experience establishing governance processes, operating models, reporting frameworks, and organizational management systems.
Experience with workforce planning, organizational design, staffing analysis, contractor strategy, and resource forecasting.
Experience developing and managing organizational KPIs, scorecards, dashboards, operational reporting, and performance metrics.
Experience supporting financial management, budget oversight, vendor governance, and resource planning activities.
Strong leadership, communication, facilitation, and stakeholder management skills.
Proven ability to influence leaders and drive outcomes without direct reporting authority.
Strong analytical, problem-solving, organizational, and decision-support capabilities.
Demonstrated experience leading teams, programs, operational functions, or organizational initiatives and driving results through both direct leadership and influence.
Experience establishing new operational capabilities, governance models, organizational processes, and reporting structures within complex organizations.
Preferred Qualifications
15+ years of experience supporting large technology organizations.
Healthcare technology, payer, claims processing, reimbursement, payment integrity, or related healthcare experience.
Experience supporting organizations consisting of 500+ technology resources.
Familiarity with software development lifecycle (SDLC), release management, production support, application modernization, cloud transformation, and technology delivery practices.
Experience developing leadership presentations, operating reviews, strategic planning materials, and organizational communications.
Prior people leadership experience within Engineering Operations, PMO, Business Operations, Governance, Analytics, or Portfolio Management functions.
Experience building or scaling Engineering Operations capabilities within a large organization.
PMP, Lean, Six Sigma, Agile, Portfolio Management, or equivalent professional certifications.
Bachelor's degree in Business, Information Technology, Engineering, Computer Science, Finance, Operations Management, Communications, or a related field, or equivalent combination of education and experience.
Preferred:
Master's degree in Business Administration (MBA), Engineering Management, Information Technology, Operations Management, Public Administration, or a related discipline.
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 10+ years of leadership experience in technology operations, engineering operations, PMO, portfolio management, business operations, organizational effectiveness, or similar roles supporting complex organizations
- Experience establishing governance processes, operating models, reporting frameworks, and organizational management systems
- Experience with workforce planning, organizational design, staffing analysis, contractor strategy, and resource forecasting
- Experience developing and managing organizational KPIs, scorecards, dashboards, operational reporting, and performance metrics
- Experience supporting financial management, budget oversight, vendor governance, and resource planning activities
- Strong leadership, communication, facilitation, and stakeholder management skills
- Ability to influence leaders and drive outcomes without direct reporting authority
- Strong analytical, problem-solving, organizational, and decision-support capabilities
- Experience leading teams, programs, operational functions, or organizational initiatives and driving results through direct leadership and influence
- Experience establishing new operational capabilities, governance models, organizational processes, and reporting structures within complex organizations
- 15+ years of experience supporting large technology organizations
- Healthcare technology, payer, claims processing, reimbursement, payment integrity, or related healthcare experience
- Experience supporting organizations consisting of 500+ technology resources
- Familiarity with SDLC, release management, production support, application modernization, cloud transformation, and technology delivery practices
- Experience developing leadership presentations, operating reviews, strategic planning materials, and organizational communications
- Prior people leadership experience within Engineering Operations, PMO, Business Operations, Governance, Analytics, or Portfolio Management functions
- Experience building or scaling Engineering Operations capabilities within a large organization
- PMP, Lean, Six Sigma, Agile, Portfolio Management, or equivalent professional certifications
- Bachelor's degree in Business, Information Technology, Engineering, Computer Science, Finance, Operations Management, Communications, or a related field, or equivalent education and experience
- Master's degree in Business Administration, Engineering Management, Information Technology, Operations Management, Public Administration, or a related discipline
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
